Scorpion101
Well-Known Member
- Joined
- Dec 8, 2013
- Messages
- 232
- Reaction score
- 272
I've had a challenging experience with MetroFibre over the past couple of months. For those who are familiar with configuring their own routers and managing a smart home, I strongly advise against choosing MetroFibre as your service provider. Their offerings seem tailored to individuals seeking a plug-and-play solution and those who may not be well-versed in concepts like line speed, NAT type, IPv6 configuration, and port routing.
I want to clarify that my intention is not to dismiss those who have had positive experiences with MetroFibre, as the quality of service can vary based on personal perception and expectations.
Unfortunately, my issues have persisted for over a month, and the support team has failed to resolve any of the problems I've raised. Here's a summary of the ongoing problems I've encountered:
1. **Open NAT Type Request**: Initially, I was able to achieve an open NAT type, but this improvement lasted for only a week before reverting to its previous state.
2. **IPv6 Activation**: Despite requesting the activation of IPv6, this request remains unprocessed.
3. **Inconsistent Line Speed**: I've subscribed to a 500mb line speed plan, but I consistently receive only 80mb, which is far from the promised service.
4. **Support Experience**: Whenever I reach out to their support, I'm directed to a consultant rather than the technical team directly. This indirect communication process prolongs the resolution of issues.
It's important for prospective customers to be aware of these challenges, especially if they value the ability to manage their network settings and expect reliable service performance. While my experience might not reflect everyone's encounter with MetroFibre, I believe transparency in sharing my experience can help individuals make informed decisions regarding their service provider.
I want to clarify that my intention is not to dismiss those who have had positive experiences with MetroFibre, as the quality of service can vary based on personal perception and expectations.
Unfortunately, my issues have persisted for over a month, and the support team has failed to resolve any of the problems I've raised. Here's a summary of the ongoing problems I've encountered:
1. **Open NAT Type Request**: Initially, I was able to achieve an open NAT type, but this improvement lasted for only a week before reverting to its previous state.
2. **IPv6 Activation**: Despite requesting the activation of IPv6, this request remains unprocessed.
3. **Inconsistent Line Speed**: I've subscribed to a 500mb line speed plan, but I consistently receive only 80mb, which is far from the promised service.
4. **Support Experience**: Whenever I reach out to their support, I'm directed to a consultant rather than the technical team directly. This indirect communication process prolongs the resolution of issues.
It's important for prospective customers to be aware of these challenges, especially if they value the ability to manage their network settings and expect reliable service performance. While my experience might not reflect everyone's encounter with MetroFibre, I believe transparency in sharing my experience can help individuals make informed decisions regarding their service provider.
