Microsoft Desktop IT Support Technician
Bryanston, Johannesburg
R14 500 – 17 500.00 (Negotiable)
Position type: Permanent
Initial application closing date: 28 February 2023
MSP based in Bryanston is seeking a Microsoft IT Support Technician to join their team and provide high-quality desktop support to our clients. The ideal candidate will have in-depth experience with Microsoft Windows (10/11) and should have reasonable experience with Microsoft Office (Word, Excel, Outlook, PowerPoint). General hardware, software and network troubleshooting skills are considered essential. Any experience with Microsoft 365 such as general administration and experience with SharePoint, Teams and Exchange will be highly beneficial.
75% of duties are performed in-office via remote support software.
Bryanston, Johannesburg
R14 500 – 17 500.00 (Negotiable)
Position type: Permanent
Initial application closing date: 28 February 2023
MSP based in Bryanston is seeking a Microsoft IT Support Technician to join their team and provide high-quality desktop support to our clients. The ideal candidate will have in-depth experience with Microsoft Windows (10/11) and should have reasonable experience with Microsoft Office (Word, Excel, Outlook, PowerPoint). General hardware, software and network troubleshooting skills are considered essential. Any experience with Microsoft 365 such as general administration and experience with SharePoint, Teams and Exchange will be highly beneficial.
CANDIDATE REQUIREMENTS
- South African ID
- Matric pass or equivalent
- Driver’s license with reliable transport to Bryanston, Johannesburg.
- Willingness to work outside normal office hours in the event of an emergency.
- Comptia A+ with exam pass or equivalent experience demonstrating competency with hardware.
- Comptia N+ with exam pass or equivalent experience demonstrating competency with networking.
- In-depth experience with Microsoft Windows 10 and Windows 11.
- Experience with networking equipment such as wireless access points, switches and firewalls.
- Good experience using Microsoft Office
- Strong problem-solving skills and the ability to think creatively to solve technical issues.
- Well-spoken with excellent customer service skills.
- (advantageous) Microsoft 365 administration and experience with applications such as Exchange, SharePoint and Teams.
- (optional) Any experience with Microsoft Windows server & domain environments.
- (advantageous) Experience with Cybersecurity or certification such as Security+ with exam pass.
RESPONSIBILITIES
- Provide technical support to clients, including troubleshooting hardware and software issues, diagnosing and resolving network connectivity problems, and assisting with the installation and configuration of new hardware and software.
- Respond to and resolving technical support requests in a timely and professional manner according to customer SLA.
- Setup, configuration and troubleshooting of Microsoft Windows and Microsoft Office/365.
- Monitoring and maintaining client’s IT infrastructure, including servers, workstations, and other network devices, to ensure their proper functioning and availability.
- Ensuring that all systems and applications are up-to-date with the latest patches and updates to protect against security vulnerabilities. (Patch Management)
- Monitor and maintain backups to ensure client’s data is protected in the event of a disaster or system failure.
- Maintain documentation of the client’s and internal IT infrastructure, including network topology, hardware and software inventory, and system configurations.
- Periodically coordinate with vendors and upstream providers as well as assist clients with quotations and place orders with suppliers.
75% of duties are performed in-office via remote support software.
REMUNERATION
- R14 500 - R17 500 per month (negotiable, based on skill set and experience)
APPLICATIONS
- Please email your CV to [email protected]
- Direct messages and other forms of communication won't be accepted.