http://www.fin24.co.za/articles/default/display_article.aspx?Nav=ns&ArticleID=1518-1783_2145029
11/07/2007 08:57
Seattle - A man who claims Microsoft's Xbox 360 scratches game discs has sued the company, saying the consoles are "negligently designed and manufactured".
In the lawsuit filed in a Florida federal court, Jorge Brouwer says Microsoft has received thousands of complaints but has not replaced all scratched discs. The lawsuit seeks class-action status.
Brouwer said his Xbox 360 scratched two games, Gears of War and Madden NFL 07, and that Microsoft offered to replace them for a $20 fee. He is seeking more than $5m in damages, according to the court filing.
Last week, Microsoft extended the warranty for the Xbox 360 consoles that completely stop working due to a vague condition the company calls "general hardware failure".
This is a separate issue from the scratched discs, though Brouwer's lawsuit cited it as evidence Microsoft "is well aware that the Xbox 360 console has been defective since its introduction to the marketplace."
No 'widespread reports'
"Out of the millions of Xbox consoles in use, Microsoft has not received any widespread reports of Xbox 360s scratching discs," spokesperson Jack Evans said in a statement.
Evans did not clarify what number of reports would qualify as "widespread".
Some gamers speculate that moving the console between vertical and horizontal positions while a disc is spinning inside could cause the scratching.
11/07/2007 08:57
Seattle - A man who claims Microsoft's Xbox 360 scratches game discs has sued the company, saying the consoles are "negligently designed and manufactured".
In the lawsuit filed in a Florida federal court, Jorge Brouwer says Microsoft has received thousands of complaints but has not replaced all scratched discs. The lawsuit seeks class-action status.
Brouwer said his Xbox 360 scratched two games, Gears of War and Madden NFL 07, and that Microsoft offered to replace them for a $20 fee. He is seeking more than $5m in damages, according to the court filing.
Last week, Microsoft extended the warranty for the Xbox 360 consoles that completely stop working due to a vague condition the company calls "general hardware failure".
This is a separate issue from the scratched discs, though Brouwer's lawsuit cited it as evidence Microsoft "is well aware that the Xbox 360 console has been defective since its introduction to the marketplace."
No 'widespread reports'
"Out of the millions of Xbox consoles in use, Microsoft has not received any widespread reports of Xbox 360s scratching discs," spokesperson Jack Evans said in a statement.
Evans did not clarify what number of reports would qualify as "widespread".
Some gamers speculate that moving the console between vertical and horizontal positions while a disc is spinning inside could cause the scratching.
