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ponder
Honorary Master
- Joined
- Jan 22, 2005
- Messages
- 92,881
So somebody ask me to help them out with their laptop which does not pass the bios screen due to severe SMART error. Ok HDD is fooked (gazillions of bad sectors, can't even read it in linux but trying an image anyway) so I get them a new HDD.
Problem is the Win 7 product key sticker stuck to the bottom of the acer is scuffed and I cannot make out one of the characters. Call acer and they basically tell me to get stuffed, only way they are gonna help me is if I pay for new Win7.
Ok, so I though maybe MS can tell me what that missing character is (high hopes but in the back of my mind I know better
) so I call the sa tach support number and select the problem activating product option and I get routed to a call centre in the US. Friendly lady (she speaks proper english!) says unfortunately they can't determine that missing character and acer should be able to help. I gave her a brief summary of acer's response and she tells me to please hang on to see if she can do something for me. I'm expecting another offer to purchase at this stage but she gets back to me and says we don't usually do this but my supervisor says it's ok so we are gonna give you a new product key you can activate. The longest part of this whole conversation was her reading the product key back to me twice to make sure I got it right. Thanks me for my patience and whished me a super day (and no you could hear she was not one of those fake people you get). The only thing they wanted from me was my name, email & phone number, no proof or anything like that.
Do they usually give away free product keys to people?
Problem is the Win 7 product key sticker stuck to the bottom of the acer is scuffed and I cannot make out one of the characters. Call acer and they basically tell me to get stuffed, only way they are gonna help me is if I pay for new Win7.
Ok, so I though maybe MS can tell me what that missing character is (high hopes but in the back of my mind I know better
) so I call the sa tach support number and select the problem activating product option and I get routed to a call centre in the US. Friendly lady (she speaks proper english!) says unfortunately they can't determine that missing character and acer should be able to help. I gave her a brief summary of acer's response and she tells me to please hang on to see if she can do something for me. I'm expecting another offer to purchase at this stage but she gets back to me and says we don't usually do this but my supervisor says it's ok so we are gonna give you a new product key you can activate. The longest part of this whole conversation was her reading the product key back to me twice to make sure I got it right. Thanks me for my patience and whished me a super day (and no you could hear she was not one of those fake people you get). The only thing they wanted from me was my name, email & phone number, no proof or anything like that.Do they usually give away free product keys to people?
