Migration Fees? What is going on?

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Gekco

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I decided to Downgrade my account because I am tired of waiting for iBurst to *when they have time one day* announce new packages.
I have been patient with the accounts "upgrade" as well, but that saga began on the 14th of August and is still in progress...
I am just waiting for confirmation on alternate connectivity with another ISP, then I am out of here.

So I downgraded my Account via the Web Interface from a 5GB to a 1GB account.
I am on month to month so a R99 fee should apply. (Well that is debatable in any event.. In fact it has been discussed in this forum.. but no news from iBurst on that yet either...)
I know this is probably because of the 'upgrade hell' that is going on at the moment but this is what I received via e-mail and on the web:

"
Dear ....
Thank you, iBurst has received your application. The details of your request are as follows:
Application for: Change of package
Contract number: ...
Current package: Xtreme
New package: Giga
Migration fee: R1200
Pay-per-use to apply: No
Effective date of migration: 1st October 2009
Thank you for applying online
"

So I expect this will be fixed.
Once again I will have to send e-mails etc. get this sorted out.

BUT how can iBurst justify a R1200 migration fee for someone that is on a Contract for instance? :eek:
 
Sounds like you are paying in the outstanding amount on the rest of your contract. ie you had a 2 year contract and you still have a few months to go before its finnished.
 
Nerfherder said:
Sounds like you are paying in the outstanding amount on the rest of your contract. ie you had a 2 year contract and you still have a few months to go before its finnished.
Click to expand...

Nope - I have been on month to month since I started using iBurst over 3 years ago (Purchased my modem cash)

And then I just noticed this as well:

The Effective date is incorrect.

http://www.iburst.co.za/documents/legal/Migration Terms and Conditions.pdf

"8. The closing date for migration applications is the 25th of each month to be effective the 1st of the next month. Requests received after the 25th will be processed to be effective on the 1st of the month thereafter."

As this request was sent to iBurst today (the 25th) it should be effective on the 1st of September 2009 and NOT the 1st of October 2009.
 
***it I also requested to be downgraded today hope I dont have the smame problem.

I am also on a month2month
 
....waiting for Shaun to make his heroic entrance and save the day for you guys ;)
 
Trixanno said:
....waiting for Shaun to make his heroic entrance and save the day for you guys ;)
Click to expand...

Mailed him and Jannie re. this already. ;)
Awaiting reply, but I Expect to have this resolved soon.

But seriously - What about people that are on a 24 month contract?
R 1200 to Migrate??
 
Hi Gecko

I have sent you a mail.

I will take care of this in the morning for you...


Thanks for the feedback.
 
Hi Gekco,

What's the latest on this issue?
 
Shaun e-mailed me last night and promised to take it over to Migrations himself this morning.
I'm awaiting reply/written confirmation at this stage, but have no doubt that Shaun will sort this out.
 
Hi Gekco

The migration team has it. I will chase them down in the morning for an answer.


Thanks
 
Received confirmation:

"Dear ...,

Apologies for the late response on this pertinent matter. After investigation the following was concluded. The migration requested will be effective the 1st of September 2009. The migration fee is set at R99,00.

Our system change effected the data that is posted on the website and our web team is busy working hard to rectify the information drawn through on customer accounts.

FYI. When a request is done via our website, an email is generated to a dedicated staff member who loads the request and makes any changes required.

I hope the above information is satisfactory."
 
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