Migration on Frogfoot

[sergie]

Hi @AfriNatic

I currently have a 100/100 Mbps fibre connection with another ISP and I've been considering changing to a faster Afrihost connection.
Just wanted to ask if migration to Afrihost on frogfoot is seamless, as it is with some other FNO's?
Downtime is not ideal as I'm working from home these days.
Thank you.

 

[AfriNatic]

Hi @AfriNatic

I currently have a 100/100 Mbps fibre connection with another ISP and I've been considering changing to a faster Afrihost connection.
Just wanted to ask if migration to Afrihost on frogfoot is seamless, as it is with some other FNO's?
Downtime is not ideal as I'm working from home these days.
Thank you.

Hi,

Unfortunately on FrogFoot it's not that fast.

Once the line is cancelled with the current ISP the line remains with that ISP for at least 30 days after. Once we place an order for this line FrogFoot will request an Early Release from the previous ISP. Only once that is approved can the migration go ahead and that can take a couple of days to complete unfortunately.