greedyfly
New Member
<font color="blue"></font id="blue">
I have been having speed issues with MyWireless since I purchased the product. I was aware of the forums but I did not post on the forums as I saw the issues I had were already being complained about by many.
Many people have been saying that people should be more patient and stop bitching and moaning , I feel that that WOULD be a fair point if Sentech played a fair game. The customer-care line are a brilliantly trained bunch of liars who's jobs are basically to provide in-depth answers to questions which they do not understand.
After about 12 days of slow service I decided to give the customer-care line a call (even though I had read the numerous complaints about them on this forum). When I got through and mentioned that I was averaging between 2 - 3.5 Kb/s I was told that Sentech guarantees a minimum speed of 128kbps/30 which is like 4kbps. He then proceeded to explain to me that 4kbps (yes bps not Bps) is just about the same speed as a normal dial-up connection. When I pointed out to him that he was a f**king jerk-off , he admitted his mistake with regard to dial-up but said that seeing as I was getting above the minimum speed there was no problem.
Basically my point is this, if I felt that Sentech were listening to the constructive complaints put forward and that the customer care-line was more than just a bunch of smiley twits who really did help then I would agree that bitching and moaning is a pointless effort , but we .. the Sentech customers are frustrated, we still have received no answer as to WHY our speeds are so slow, when they seriously expect to fix the problem and do they? Is Sentech's position that with the 128K package we are only guaranteed 128K/30 and if we get any less than we have no right to complain or do they intend to try and provide (at least most of the time) a true 128K connection??!!
[}
] Until we feel more assured that things are going to change , I say - Bitch , Moan , Complain! [8D] Our problems are their problems , maybe phoning the head of whatnot will not solve the problem (I read in some earlier post about some guy being constantly phoned who isn't responsible for fixing problems) but if he feels the pressure than he will most likely push some weight onto those who can fix the problem.
Oh yeah , one more thing .. [8)]
Here's my constructive depiction of my problem :
<b>Your current bandwidth reading is:
31.20kbps
which means you can download at 3.9 KB/sec. from our servers.
28.8 kbps dial-up
31.2 kbps YOU
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL </b>768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
[/b]
[}]
Alright that's my ranting done
Sorry greedflyza , didn't see your nickname until I'd registered mine
I have been having speed issues with MyWireless since I purchased the product. I was aware of the forums but I did not post on the forums as I saw the issues I had were already being complained about by many.
Many people have been saying that people should be more patient and stop bitching and moaning , I feel that that WOULD be a fair point if Sentech played a fair game. The customer-care line are a brilliantly trained bunch of liars who's jobs are basically to provide in-depth answers to questions which they do not understand.
After about 12 days of slow service I decided to give the customer-care line a call (even though I had read the numerous complaints about them on this forum). When I got through and mentioned that I was averaging between 2 - 3.5 Kb/s I was told that Sentech guarantees a minimum speed of 128kbps/30 which is like 4kbps. He then proceeded to explain to me that 4kbps (yes bps not Bps) is just about the same speed as a normal dial-up connection. When I pointed out to him that he was a f**king jerk-off , he admitted his mistake with regard to dial-up but said that seeing as I was getting above the minimum speed there was no problem.
Basically my point is this, if I felt that Sentech were listening to the constructive complaints put forward and that the customer care-line was more than just a bunch of smiley twits who really did help then I would agree that bitching and moaning is a pointless effort , but we .. the Sentech customers are frustrated, we still have received no answer as to WHY our speeds are so slow, when they seriously expect to fix the problem and do they? Is Sentech's position that with the 128K package we are only guaranteed 128K/30 and if we get any less than we have no right to complain or do they intend to try and provide (at least most of the time) a true 128K connection??!!
[}
] Until we feel more assured that things are going to change , I say - Bitch , Moan , Complain! [8D] Our problems are their problems , maybe phoning the head of whatnot will not solve the problem (I read in some earlier post about some guy being constantly phoned who isn't responsible for fixing problems) but if he feels the pressure than he will most likely push some weight onto those who can fix the problem.Oh yeah , one more thing .. [8)]
Here's my constructive depiction of my problem :
<b>Your current bandwidth reading is:
31.20kbps
which means you can download at 3.9 KB/sec. from our servers.
28.8 kbps dial-up
31.2 kbps YOU
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL </b>768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
[/b]
[}
]Alright that's my ranting done
Sorry greedflyza , didn't see your nickname until I'd registered mine
]
30 users), and once that pipe is filled, a new pool opens up, or is it more like (1 1024K)