I have been struggling for months with latency issues at a number of locations and I thought I'd post my findings here:
Many people I have spoken to have said that the MkI UTDs (the grey desktop modem) have better signal strength then the new MkII UTDs (the black/orange ones). The assumption was that this meant that the MkI's would perform better.
I have amassed quite a collection of modems over the years - close to 12 at the last count
I have been moving them around and doing various tests.
The initial problem was that one of my modems was peaking at 4000ms latency and then dropping off the network for a number of hours. Shaun and a number of his technicians came to test and to try and improve the situation. The local base stations are all heavily loaded and it appears that MkI UTDs struggle on heavily loaded sites. The best improvement (after trying multiple different antennas) was to change to a MkII UTD. This didn't get me good latency but it was sufficient to ensure a stable, usable connection.
So I decided to test my theory on my main office connection. I have a comprehensive firewall that includes constant latency monitoring. Using the MkI UTD I have been getting an average latency of around 200ms peaking at up to 600ms during the middle of the day. Using the same antenna, same account and just swapping out for a MkII UTD I am now getting an average of just 120ms and I haven't seen a peak above 250ms.
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Many people I have spoken to have said that the MkI UTDs (the grey desktop modem) have better signal strength then the new MkII UTDs (the black/orange ones). The assumption was that this meant that the MkI's would perform better.
I have amassed quite a collection of modems over the years - close to 12 at the last count
I have been moving them around and doing various tests.The initial problem was that one of my modems was peaking at 4000ms latency and then dropping off the network for a number of hours. Shaun and a number of his technicians came to test and to try and improve the situation. The local base stations are all heavily loaded and it appears that MkI UTDs struggle on heavily loaded sites. The best improvement (after trying multiple different antennas) was to change to a MkII UTD. This didn't get me good latency but it was sufficient to ensure a stable, usable connection.
So I decided to test my theory on my main office connection. I have a comprehensive firewall that includes constant latency monitoring. Using the MkI UTD I have been getting an average latency of around 200ms peaking at up to 600ms during the middle of the day. Using the same antenna, same account and just swapping out for a MkII UTD I am now getting an average of just 120ms and I haven't seen a peak above 250ms.
...