MorClick - Satellite Internet.

|tera|

|tera|

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I saw this advertised on television.
www.morclick.co.za

Satellite internet packages | MorClick satellite internet solutions

MorClick offers satellite internet connectivity to local, off-grid and remote users. Unlimited and capped package options. Apply online.
www.morclick.co.za www.morclick.co.za

In comparison to other solutions it seems pretty well priced.

I know of WISPs that charge in this price range as well.

Does anyone have any experience with this ISP?
 
|tera| said:
I saw this advertised on television.
www.morclick.co.za

Satellite internet packages | MorClick satellite internet solutions

MorClick offers satellite internet connectivity to local, off-grid and remote users. Unlimited and capped package options. Apply online.
www.morclick.co.za www.morclick.co.za

In comparison to other solutions it seems pretty well priced.

I know of WISPs that charge in this price range as well.

Does anyone have any experience with this ISP?
Click to expand...
No experience with this one. I had to look at satellite internet providers not too long ago and agree this is reasonably priced.
 
now05ster said:
No experience with this one. I had to look at satellite internet providers not too long ago and agree this is reasonably priced.
Click to expand...
Thanks.
They seem to be a new ISP.
I saw the ad on Discovery Channel a few minutes ago.
So they do have the marketing budget.
Let's see if they stay around.
 
Question is how long they stay around, Service lands overseas- Germany, heavily contented, Service lacking, high latency
 
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5.14.6. We reserve the right to terminate the contractual relationship with customers who regularly breach the fair usage policy for Service price plans by more than 100% on no less than 30 days prior written notice.
 
Every single satellite service suffers from latency issues. It makes sense if you live in the middle of nowhere but for anything else its always a last resort.
I have been through many providers in the past due to the locations of some clients and it has never once been a pleasant experience.
In all cases if there was a WISP available we would go with that rather due to latency and throughput issues.
 
I'm not looking for a satellite internet service. Just never heard of this ISP.
@Rocket-Boy has it summed up.
Not something I would use unless no alternative is available.
 
oddly that website doesnt work when browsing from amsterdam
 
rick9k said:
oddly that website doesnt work when browsing from amsterdam
Click to expand...
I guess it's geo-blocked.
Strange, but it limits pesky communications from markets they aren't targeting.
 
@Rocketboy- agreed- but as said it is horses for courses. It works fine within the defined limitations. This service is an absolute best effort service- and they are advertising it as a Fibre like service- trying to take on the WISP, LTE and FFTH play in urban areas- the uninformed will sign up and be caught in a severe 24 month contract- No hurdle to buy- free this and free that!!
 
A0pHoNtU$ said:
yep. someone i know ordered this sateliite connection and opened his email program went for a dumb for 20 minutes came back to his laptop and it was not downloaded it was very slow internet. they say on the site morclick their ping is 600ms

WARNING: DO NOT GET MORCLICK IT IS SLOW AND LAGGS LIKE ****
Click to expand...
I think it differs by usage case, just like other connections.
That said, if it as slow as you said, this thread will help to give some insight to prospective customers.
 
Just signed up to Morclick before reading these messages unfortunately. My dad stays in the exact same location and has Wispernet which is really pathetic. On a supposed 3mbps signal, you get between 1.5 to 3mbps download, but the upload is between 0.01mbps and 0.04mbps. Not even 1% (on their website they state that the upload will be 25 to 50% of download). And they cannot fix it without installing a new dish AT MY DAD'S COST!!!! So I thought morclick will be better. Signed up but still waiting for installation. When they do actaully install, I will post the speed and latency stats
 
So after Morclick pushed out my installation for another week, I cancelled. Not starting a 24 month contract like this. Imagine service and internet delivery if they cannot install on time
 
You all need a reality check.

1. The basic satellite delay is 500ms, RTT. Then add to that the possible terrestrial link delay and you easily get to 600 ms. This is a fact of the physics of the game, NOTHING you or anyone can do about it.

2. IF the hub that the service is running off is offshore anywhere else than local, then the added terrestrial delays back to SA could push the Latency higher than 600 ms.

3. The satellite service is based on a high throughput Intelsat service, which has 4 spot beams focussed over SA.
The exact quality of the service WILL depend on exactly where you are located in SA AND requires a case-by-case design to verify if the link performance is adequate at your location to meet the performance limits. IF that link budget check is not made before the installation is done and you just happen to lie on the edge of one of the coverage beams, you are in trouble from the outset with the standard small antenna and low power BUC typically installed as part of the standard package.

3a. The uplink capability is directly proportional to the size of the antenna and the output power of the BUC, The downlink capability is TOTALLY dependent on where the ISP selling the service has located his servers - if collocated with the hub, then not too bad but if fed all the way back from the hub to a local server farm in SA, they will NOT be able to deliver on their promises.

4. From what I can see, just about ALL the local ISPs offering this service are NOT equipped to undertake a proper analysis of a client's requirements, which means most of their clients are NOT going to be happy with the service.

5. The ONLY part of their campaign of even trying to call it a "fibre-like service" is the fact that the service offers similar Up- and Down- link capacities. But that is as far as it goes.

But then what hell do I know, I am apparently too old and stupid to be able to undertake these crucial design exercises
 
Last edited:
Geoff.D said:
You all need a reality check.

1. The basic satellite delay is 500ms, RTT. Then add to that the possible terrestrial link delay and you easily get to 600 ms. This is a fact of the physics of the game, NOTHING you or anyone can do about it.

2. IF the hub that the service is running off is offshore anywhere else than local, then the added terrestrial delays back to SA could push the Latency higher than 600 ms.

3. The satellite service is based on a high throughput Intelsat service, which has 4 spot beams focussed over SA.
The exact quality of the service WILL depend on exactly where you are located in SA AND requires a case-by-case design to verify if the link performance is adequate at your location to meet the performance limits. IF that link budget check is not made before the installation is done and you just happen to lie on the edge of one of the coverage beams, you are in trouble from the outset with the standard small antenna and low power BUC typically installed as part of the standard package.

3a. The uplink capability is directly proportional to the size of the antenna and the output power of the BUC, The downlink capability is TOTALLY dependent on where the ISP selling the service has located his servers - if collocated with the hub, then not too bad but if fed all the way back from the hun to a local server farm in SA, they will NOT be able to deliver on their promises.

4. From what I can see, just about ALL the local ISPs offering this service are NOT equipped to undertake a proper analysis of a client's requirements, which means most of their clients are NOT going to be happy with the service.

5. The ONLY part of their campaign of even trying to call it a "fibre-like service" is the fact that the service offers similar Up- and Down- link capacities. But that is as far as it goes.

But then what hell do I know, I am apparently too old and stupid to be able to undertake these crucial design exercises
Click to expand...
We're asking questions and learning.
I don't have the knowledge you shared.
That's reality.

Real world tests are good indicators of performance, even with high latency being a fact on these services.

I see this type of service just being used where no alternative is available.
 
Geoff.D said:
You all need a reality check.

1. The basic satellite delay is 500ms, RTT. Then add to that the possible terrestrial link delay and you easily get to 600 ms. This is a fact of the physics of the game, NOTHING you or anyone can do about it.

2. IF the hub that the service is running off is offshore anywhere else than local, then the added terrestrial delays back to SA could push the Latency higher than 600 ms.

3. The satellite service is based on a high throughput Intelsat service, which has 4 spot beams focussed over SA.
The exact quality of the service WILL depend on exactly where you are located in SA AND requires a case-by-case design to verify if the link performance is adequate at your location to meet the performance limits. IF that link budget check is not made before the installation is done and you just happen to lie on the edge of one of the coverage beams, you are in trouble from the outset with the standard small antenna and low power BUC typically installed as part of the standard package.

3a. The uplink capability is directly proportional to the size of the antenna and the output power of the BUC, The downlink capability is TOTALLY dependent on where the ISP selling the service has located his servers - if collocated with the hub, then not too bad but if fed all the way back from the hub to a local server farm in SA, they will NOT be able to deliver on their promises.

4. From what I can see, just about ALL the local ISPs offering this service are NOT equipped to undertake a proper analysis of a client's requirements, which means most of their clients are NOT going to be happy with the service.

5. The ONLY part of their campaign of even trying to call it a "fibre-like service" is the fact that the service offers similar Up- and Down- link capacities. But that is as far as it goes.

But then what hell do I know, I am apparently too old and stupid to be able to undertake these crucial design exercises
Click to expand...
We bow to your superiority.

Fortunately your statement has some correct facts- but you totally miss the point stating that Morclick runs on Intelsat. Some of us have been in the VSAT business in SA since 2007- and provide our customers with the correct education on the solution and it's limitations
 
kat_vis said:
We bow to your superiority.

Fortunately your statement has some correct facts- but you totally miss the point stating that Morclick runs on Intelsat. Some of us have been in the VSAT business in SA since 2007- and provide our customers with the correct education on the solution and it's limitations
Click to expand...
I said based on. The original design This one is on Yah sat. The same design.
And for you info, I was part of the group that installed the first VSAT system way back in the late 80 s.
 
Worst service ever

Laat weet maar vir eienaar van Clickmore ek se shocking shocking customer experience en nog steeds geen mail met public/ static ip nie. As hy rerig omgee vir die clickmore sou iemand teminste opvolg aan clickmore se kant om seker te maak die kliënt is gesort.... maar dit se baie van clickmore en die bestuur... julle kliënte beteken absolute niks vir julle. Eks actaully shocked en het self nog nooit sulke diens gegee nie. Van die 3rde Nov 2020, een basic enquiry...en niemand kan help nie of geen epos terug nie. Of nie eers escalated nie....geen oproep van bestuur net oproep van 1st line support wat nie kan help nie. Dis shocking im te sien hoe bestuur weg kruip agter hulle staf... Ek het geen woorde...

Stuur asseblief aan vir Greg/Graig of wat ook jou naam is....het nou al my respek vir MoreClick verloor en julle as bestuur en die eienaar....
 
Final Update: After trying this service for more than 3 months, I realised that it cannot be used for any voice calling or meeting apps due to the immense ping delay (more than 1000ms). I had to use the service to work from home and almost lost my job because I could not perform due to this internet service. After explaining this to them and cancelling as I needed to get a provider that can help me get my work done, I was hit with a cancellation bill of R10000 that I have to pay with a single parent salary.
If you need to use any voice services or meeting apps, stay away from Morclick. More so, before you sign up, make sure it is for you, because if you cancel, they WILL ruin you financially.
Other things to bare in mind is that the dish connects to switzerland. This causes some pages in SA not to load and Netflix, for instance, not showing the correct content for your area, and removing shows you constantly watch.
Just an overall bad experience, that leaves a very bitter taste in your mouth. STAY AWAY FROM THEM!!!!!!
 
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