reflex2010
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- Joined
- Feb 19, 2013
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I reported my ADSL being down on the 15th of January. Completely down. My Netgear router internet light was off and the dsl light was flashing constantly.
I didn't hear anything for a week. Then a technician went to the exchange and turns out the DSLAM needed replacing. They replaced it and closed the call without contacting me to see if it was fixed. I called the next day and they opened the call again. Next day I don't hear anything so I call and again they've closed the call.
Operator tells me it will be escalated as this is a repeat call or something. I go for my 2nd weekend without internet. I call yesterday and was told a technician had found the fault at the exchange again but hadn't fixed it yet. It would be fixed the next day. Each time they were promising better communication.
I call again today and they say nobody did anything yesterday or today so they don't know what the last operator was talking about.
I am at my wits end now. Surely it shouldn't take 2 weeks to resolve. Is there anyone that can help? Thanks!
I didn't hear anything for a week. Then a technician went to the exchange and turns out the DSLAM needed replacing. They replaced it and closed the call without contacting me to see if it was fixed. I called the next day and they opened the call again. Next day I don't hear anything so I call and again they've closed the call.
Operator tells me it will be escalated as this is a repeat call or something. I go for my 2nd weekend without internet. I call yesterday and was told a technician had found the fault at the exchange again but hadn't fixed it yet. It would be fixed the next day. Each time they were promising better communication.
I call again today and they say nobody did anything yesterday or today so they don't know what the last operator was talking about.
I am at my wits end now. Surely it shouldn't take 2 weeks to resolve. Is there anyone that can help? Thanks!