I have had a service plan with them for 3 years and had absolutely no problems, I think as long as you understand what it's for then you will have no issues. Just be sure to give the accurate KM's driven per year otherwise you will land up with the wrong plan, I did that and then had to change when I claimed. I went from 3 services over 3 years to 4 services over 3 years and I pay R350 odd a month. Definitely better than any other plan I've ever been on