Move from MFN to CI

gg za

Active Member
Joined
Jul 17, 2008
Messages
85
Hello!

Please could you assist. MFN recently went live in my area, and my ONT was installed and activated last week (MFN is my ISP). I have been less than impressed with the level of support and relevant feedback from them. (I have a 50Mb line and all speed tests come back with max 5Mb).

I am the point already where I am ready to ditch MFN as an ISP and move. Couple of questions from my side:

Cutover time. What sort of timeframe (or downtime) is involved with moving over?
Will moving resolve the speed issue? Or are you hampered with the last mile provider and their routing issues?

Thank you in advance.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
9,873
MFN is pretty quick to move over, same day sort of thing. It's up to your ISP and fibre provider to deliver your final service.

So we would definitely be able to assist in resolving your problem.
 

TheRoDent

Cool Ideas Rep
Joined
Aug 6, 2003
Messages
5,312
Cutover time is dependant on how long MFN takes to release your line, it's typically fairly quick, but getting coordinated with a router delivery is sometimes a day or so lag once they let us know the line is moved.

It depends on what the issue with your line is -- if it's packet loss on the MFN backhaul network, we will have the same problems. Packet loss on their network will affect your speeds.

A good test would be to run an iperf UDP using the https://iperf.fr/download/windows/iperf-3.1.3-win64.zip software as follows...

iperf3 -c lnms.cisp.co.za -b 10M -u -t 60
iperf3 -c lnms.cisp.co.za -b 10M -u -t 60 -r

If that runs fairly clear with minimal packet loss then it might be their ISP portion to blame.
 

gg za

Active Member
Joined
Jul 17, 2008
Messages
85
Thank you so much for the quick replies. I am doing the iperf tests now. If all looks good, I will apply tomorrow morning to move.
 

gg za

Active Member
Joined
Jul 17, 2008
Messages
85
Iperf stats below:

C:\iperf-3.1.3-win64>iperf3 -c lnms.cisp.co.za -b 10M -u -t 60
Connecting to host lnms.cisp.co.za, port 5201
[ 4] local 10.10.100.11 port 59655 connected to 154.0.1.254 port 5201
[ ID] Interval Transfer Bandwidth Total Datagrams
[ 4] 0.00-1.01 sec 1.10 MBytes 9.15 Mbits/sec 141
[ 4] 1.01-2.00 sec 1.20 MBytes 10.2 Mbits/sec 154
[ 4] 2.00-3.00 sec 1.21 MBytes 10.2 Mbits/sec 155
[ 4] 3.00-4.00 sec 1.19 MBytes 9.96 Mbits/sec 152
[ 4] 4.00-5.01 sec 1.17 MBytes 9.75 Mbits/sec 150
[ 4] 5.01-6.01 sec 1.20 MBytes 9.96 Mbits/sec 153
[ 4] 6.01-7.01 sec 1.20 MBytes 10.1 Mbits/sec 153
[ 4] 7.01-8.01 sec 1.19 MBytes 9.95 Mbits/sec 152
[ 4] 8.01-9.00 sec 1.20 MBytes 10.2 Mbits/sec 154
[ 4] 9.00-10.00 sec 1.18 MBytes 9.89 Mbits/sec 151
[ 4] 10.00-11.00 sec 1.18 MBytes 9.86 Mbits/sec 151
[ 4] 11.00-12.00 sec 1.20 MBytes 10.1 Mbits/sec 154
[ 4] 12.00-13.01 sec 1.19 MBytes 9.95 Mbits/sec 152
[ 4] 13.01-14.00 sec 1.19 MBytes 9.99 Mbits/sec 152
[ 4] 14.00-15.01 sec 1.20 MBytes 10.0 Mbits/sec 153
[ 4] 15.01-16.01 sec 1.20 MBytes 9.99 Mbits/sec 153
[ 4] 16.01-17.01 sec 1.19 MBytes 9.96 Mbits/sec 152
[ 4] 17.01-18.02 sec 1.20 MBytes 10.0 Mbits/sec 154
[ 4] 18.02-19.01 sec 1.17 MBytes 9.89 Mbits/sec 150
[ 4] 19.01-20.01 sec 1.30 MBytes 10.9 Mbits/sec 167
[ 4] 20.01-21.00 sec 1.17 MBytes 9.95 Mbits/sec 150
[ 4] 21.00-22.01 sec 1.21 MBytes 10.0 Mbits/sec 155
[ 4] 22.01-23.00 sec 1.09 MBytes 9.19 Mbits/sec 139
[ 4] 23.00-24.01 sec 1.19 MBytes 9.91 Mbits/sec 152
[ 4] 24.01-25.00 sec 1.20 MBytes 10.1 Mbits/sec 153
[ 4] 25.00-26.00 sec 1.20 MBytes 10.0 Mbits/sec 153
[ 4] 26.00-27.00 sec 1.20 MBytes 10.0 Mbits/sec 153
[ 4] 27.00-28.01 sec 1.20 MBytes 10.0 Mbits/sec 153
[ 4] 28.01-29.01 sec 1.20 MBytes 9.96 Mbits/sec 153
[ 4] 29.01-29.52 sec 720 KBytes 11.7 Mbits/sec 90
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-29.52 sec 35.2 MBytes 10.0 Mbits/sec 0.000 ms 0/4504 (0%)
 

TheRoDent

Cool Ideas Rep
Joined
Aug 6, 2003
Messages
5,312
Upload looks fine, Can you the reverse (download) iperf test too ?

iperf3 -c lnms.cisp.co.za -b 10M -u -t 60 -R
 

gg za

Active Member
Joined
Jul 17, 2008
Messages
85
Here you go:

C:\iperf-3.1.3-win64>iperf3 -c lnms.cisp.co.za -b 10M -u -t 60 -R
Connecting to host lnms.cisp.co.za, port 5201
Reverse mode, remote host lnms.cisp.co.za is sending
[ 4] local 10.10.100.11 port 55036 connected to 154.0.1.254 port 5201
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.01 sec 680 KBytes 5.52 Mbits/sec 6.687 ms 0/85 (0%)
[ 4] 1.01-2.01 sec 616 KBytes 5.06 Mbits/sec 6.465 ms 0/77 (0%)
[ 4] 2.01-3.00 sec 608 KBytes 5.00 Mbits/sec 6.517 ms 0/76 (0%)
[ 4] 3.00-4.01 sec 608 KBytes 4.96 Mbits/sec 6.533 ms 0/76 (0%)
[ 4] 4.01-5.01 sec 608 KBytes 4.99 Mbits/sec 6.774 ms 0/76 (0%)
[ 4] 5.01-6.01 sec 616 KBytes 5.02 Mbits/sec 6.571 ms 0/77 (0%)
[ 4] 6.01-7.00 sec 600 KBytes 4.96 Mbits/sec 6.527 ms 0/75 (0%)
[ 4] 7.00-8.01 sec 608 KBytes 4.95 Mbits/sec 6.540 ms 0/76 (0%)
[ 4] 8.01-9.00 sec 608 KBytes 5.02 Mbits/sec 6.631 ms 0/76 (0%)
[ 4] 9.00-10.00 sec 608 KBytes 4.98 Mbits/sec 6.685 ms 0/76 (0%)
[ 4] 10.00-11.00 sec 608 KBytes 4.98 Mbits/sec 6.575 ms 0/76 (0%)
[ 4] 11.00-12.01 sec 536 KBytes 4.35 Mbits/sec 10.589 ms 0/67 (0%)
[ 4] 12.01-13.00 sec 600 KBytes 4.96 Mbits/sec 6.568 ms 0/75 (0%)
[ 4] 13.00-14.01 sec 616 KBytes 5.02 Mbits/sec 6.696 ms 0/77 (0%)
[ 4] 14.01-15.00 sec 608 KBytes 5.00 Mbits/sec 6.612 ms 0/76 (0%)
[ 4] 15.00-16.01 sec 608 KBytes 4.96 Mbits/sec 6.513 ms 0/76 (0%)
[ 4] 16.01-17.01 sec 608 KBytes 4.98 Mbits/sec 6.546 ms 0/76 (0%)
[ 4] 17.01-18.00 sec 608 KBytes 5.01 Mbits/sec 7.237 ms 0/76 (0%)
[ 4] 18.00-19.01 sec 616 KBytes 5.02 Mbits/sec 6.566 ms 0/77 (0%)
[ 4] 19.01-20.00 sec 600 KBytes 4.94 Mbits/sec 7.131 ms 0/75 (0%)
[ 4] 20.00-21.00 sec 608 KBytes 4.98 Mbits/sec 6.932 ms 0/76 (0%)
[ 4] 21.00-22.00 sec 616 KBytes 5.04 Mbits/sec 6.517 ms 0/77 (0%)
[ 4] 22.00-22.55 sec 328 KBytes 4.90 Mbits/sec 6.552 ms 0/41 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-22.55 sec 0.00 Bytes 0.00 bits/sec 6.552 ms 0/1715 (0%)
[ 4] Sent 1715 datagrams
iperf3: interrupt - the client has terminated
 
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