Moving from Openserve Webafrica to another ISP?

[Gamer]

I have had FTTH via Webafrica (through Openserve) for almost a year.

Endless hassles with Webafrica prompted me to give 1 months notice to them on 31 July, fibre line and data to both be terminated with them end of August. When I processed the online cancellation on the fibre line, it asked whether i wanted the line to remain active (moving to another ISP). To this I answered yes.

So, what's the deal now, I must choose another ISP that works with Openserve and tell them that I am moving from one ISP to another? No need for installations etc? Is that about right?

Thanks

 

[PBCool]

In theory yes, but the way things go currently is you would need to cancel the line with WA and apply new elsewhere, Openserve doesn't have a transfer system as yet. Let me know if you would like a trial account to test for a while on our network?

 

[Gamer]

In theory yes, but the way things go currently is you would need to cancel the line with WA and apply new elsewhere, Openserve doesn't have a transfer system as yet. Let me know if you would like a trial account to test for a while on our network?

Thanks, yes, reading the forums Cool Ideas is one of the often recommended providers. Do you only offer uncapped home products?

So, what do I need to do/say to WA in order to be truly rid of them come end of August if we simply can't transfer lines?
And would the setup/activation of the line with a new ISP take time? Will I incur downtime?

Thanks