Moving to Afrihost

d.casper.b

d.casper.b

Well-Known Member
Joined
Mar 22, 2010
Messages
184
Reaction score
39
Location
Strand, Cape Town
I have cancelled my fibre service from my current provider. If I sign up early on the 1st of next month (when my line is supposedly released), will my service be active sometime during the day still if everything is in order?
I already have an account at afrihost, so I just need to add the new service.
 
d.casper.b said:
I have cancelled my fibre service from my current provider. If I sign up early on the 1st of next month (when my line is supposedly released), will my service be active sometime during the day still if everything is in order?
I already have an account at afrihost, so I just need to add the new service.
Click to expand...

Hi,

Who is the FNO?
 
d.casper.b said:
Octotel
Click to expand...

With Octotel the migration process can take a day to complete.

We can place the order so long but it will not progress until the current ISP cancels. I would suggest maybe 1 week prior then the order can go in so long and I can mail Octotel to submit the order as soon as the line is released.
 
I signed up today and they seem to have used the wrong address. Now in clientzone it shows that octotel will contact me to do an installation... but this is incorrect. It's a migration, they are using the wrong house number. I did contact them about it... but it seems like it's difficult. He asked me for the fsan number on the device, but the device is glued to the wall and so I can't find the number. I replied to the email now and just sent the information (serial number, etc) found on the device's box.
Ticket ID: EPF-580-82048

Just putting this information here, because come the 1st, I don't want to be sitting with no connection.
 
d.casper.b said:
I signed up today and they seem to have used the wrong address. Now in clientzone it shows that octotel will contact me to do an installation... but this is incorrect. It's a migration, they are using the wrong house number. I did contact them about it... but it seems like it's difficult. He asked me for the fsan number on the device, but the device is glued to the wall and so I can't find the number. I replied to the email now and just sent the information (serial number, etc) found on the device's box.
Ticket ID: EPF-580-82048

Just putting this information here, because come the 1st, I don't want to be sitting with no connection.
Click to expand...

Thanks for the ticket ID. I have sent you a response.

You need not worry about the address as that is the address that Octotel has loaded for your current installation. I was able to place an order and scheduled the migration for the 1st.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X