MTN 3G down and dying...

J

jhart

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I just spoke to one of the operators at 1555 and they are aware of the problem that there is difficulty in browsing the .com and other sites since Tuesday...

But that's not all; I sometimes can't browse any sites, not even this one...

I sometimes get through to a site and the next time not...

How can it take them nearly a week and still no solution?

I pay R999 per month... and then the browsing is down for a week??? I still must pay the full price with only three quarters of service... And what a wishful thought to think they would apply a discount to us because of a lack of technical competence... We must pay if we use the service or not, but what freaks me out is the fact that we still must pay even if we can't access the service...

The guy at 1555 asked me very kindly to "bear with them" while they are trying to sort this mess out... The funny thing is MTN won't bear with us if we can't pay... They will simply cut you off... "Bear with us" my a$$!!!

And the worst of all is that they are most probably not even going to read this post or know it exists...

Are any other MTN 3G users having the same problems?
 
Ditto - Same here.

I've noticed since about Friday ....

I agree with you - they a quick to take your damn money - If only they could as quick to do something about their incompetence and louzy service.
 
I read your other post theov, and I also started having trouble on Friday!

I read the other threads as well and clearly there is one hell of a problem!!!

This makes me so scared! When will this pathetic service levels ever go away?

Isn't it sooo bad to be so powerless against these telecommunications corporations...?
 
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I tried to connect to www.hellopeter.com to complain there but I can't even get through or have a stable connection long enough to post a complaint...
 
Well, took me just on 9 minutes to load this page. Pretty impressive. My only question to MTN is, if they know there is a problem, why not post something about it instead of leaving us in the dark? As you guys say, we are paying for a service here that we can't even use. And yeah, if it's been since Tuesday and they haven't figured it out yet... lol... is there any hope for us?
 
Some info I received on Friday

MTN has made various improvements since yesterday to assist in better DNS resolution and capacity:
1. Data that was running over a 6MB link to the tier 1 ISP was shifted to a 100MB link. This link shifted away previously due to an automatic failover.
2. Connections were spread over more points of interconnect and traffic load spread evenly.
3. Extra IPs provided for port allocation translation.


Well, whatever they did it didn't work. I dunno if anyone agrees with me, but I actually think it's worse now than ever.
 
Slow access

I am having just as bad experience and contacting the MTN GPRS Support manager now.
 
slow access fixed??

Hi can anyone confirm if the access surfing the web via GPRS has improved as it seems to be a lot better now.
 
JaneDoe

They have fixed the local potion - hence the SA sites are better. The international is still the same if not worse !!!!
More than likely because they have to pay more for GIB than for local access.
I'm thinking that they are applying serious rate limiting and prioritization to their service. If you telnet to an overseas site the performance is fairly ok, but try browsing even a low graphics html type site overseas and you will notice that louzy performance.

Funny thing is complaints are FREE business consulting if you do something about it. 6 Months down the line MTN will pay consultants millions of rands to find out why they are losing customers ---- They could have just read and responded to this site.
 
The packet loss I was having earlier today seems to be gone -- I was getting 20-30% packet loss pretty much everywhere, and traceroute showed packet loss past hop 4. There is still a lot of jitter on an overseas site I just tried,
like:

--- aalto.tv ping statistics ---
51 packets transmitted, 50 received, 1% packet loss, time 50404ms
rtt min/avg/max/mdev = 711.127/1032.573/2137.422/237.093 ms, pipe 3
 
Although it took over two minutes to load a page, a speed test at dslreports.com/stest?loc=1 gave download speed of 5KB/s on gprs/bluetooth
 
I cancelled my 350MB data bundle yesterday due to the really bad week - I had no real throughput and a wasted 200MB on the bundle. I'll probably re-instate it when they sort themselves out.

I feel for the guys and girls that are on packages that included cards/phone that can't cancel or downgrade :(
 
slow access fixed??

Hi

The international access problem should be resolved now, it seems much better now. Anyone else seeing the same?
 
Seems to be a lot better. Any news on what the problem was, and why it took so long to be resolved?
 
Mine seems to be fine as well...

Thank heavens!!! ... touch wood...
 
The ISP says that is was a peering issue with another ISP and return traffic was doing a world trip before returning home.
 
it is as bad for me, i just got the 350mb bundle and it is useless.
 
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