MTN Accounting and Billing Issues

xrapidx

xrapidx

Honorary Master
Joined
Feb 16, 2007
Messages
42,219
Reaction score
4,062
Location
Cape Town
Does anyone know the legailities of getting out of a cellphone contract, or know a good lawyer in the field, if I go the legal route I will take them on with costs and damages (for time consumed)? I'm tired of MTN's crappy useless service, and the fact that their billing/accounting department can't do math. I have yet to receive a properly added up bill, one without duplicate charges accross months, out-of-bundle charges for in-bundle content, and now each month I don't even get the statement/invoice/itemised bill unless I log a complaint on hellopeter.

From now on my point of contact is hellopeter for these guys, they don't return calls at 808, and don't respond to simple emails they first sent me,etc.,etc.,etc....
 
I've had similar issues, but I'm just going to wait out the contract [10 months to go] before I cancel. Judging from their incompetence that would be the less frustrating route.
 
Thing is I'm tired of this crap, and I still have about one year and six months, in the ast three months credit of almost R250 is due to me.
 
If you can proof negligence on their side in adhering to the contractual obligations, you are entitled to terminate.
 
Bikerza said:
If you can proof negligence on their side in adhering to the contractual obligations, you are entitled to terminate.
Click to expand...

Thats what I'm thinking... I even have it straight from one of their managers that the 808 call center doesnt know what they're talking about, and that I mustn't believe them. (this over a data bundle issue, thank God I took a reference number for that call)
 
Does anyone know if it mentions in your contract that you have to pay by debit order?
 
And yet another month where MTN have screwed up the bill with not passing credit, double charging, and charging some odd amount for something I cancelled.

I usually only check the SMS/MMS's for duplicates... I wonder how many call's they duplicate across months.

These guys suck. I have now asked for the financial directors address so I can send him a calculator...

I wonder if you need Std.8 to be employed in the MTN Billing department.
 
Last edited:
I made some overseas calls. Went online a couple of days later to check what the amount was, only saw the neighbouring country calls but not the overseas one.
3 weeks later, checked again under unbilled information, this time it shows I've not made any international calls. There is something seriously screwed with their unbilled online display functionality.

Anyway, so you really think they managed to put someone on the moon 38 years ago?
 
Please note that MTN is switching to a new billing system (called Power Bill) soon, this doesn't make the current situation better, but they are working on it.
 
Last edited:
Piesang said:
Then they will suspend your account until the full amount is paid. Trust me, been there, done that, they just didn't gave me the t-shirt yet.
Click to expand...

Well, speaking to lawyers at the moment... they need to send a registered letter to MTN, notifying them that any more errors on my bill will be seen as gross negligence, and breach of contract, and therefore the contract will be cancelled.

Here's a copy and paste of my latest statement, I know its a small difference, but its just an example of how this thiefs rip people off:
2008/02/20 Opening Balance R 909.72
2008/03/03 OP/C772712 CNJ539492 Cr Note -R 6.30
2008/03/06 OP/C772833 CNJ539686 Cr Note -R 0.46
2008/03/06 OP/C772865 CNJ539688 Cr Note -R 3.61
2008/03/07 Payment -R 903.42
2008/03/20 E522184147 xx Invoice R 1,011.82

MTN Closing Balance R 1,008.21

If you add all the amounts between the opening balance and the last invoice on 2008/03/20, they don't add up to MTN's closing balance (46c difference), now if MTN does that to every single client, imagine the profit they're making with this small amount? Imagine they do it to every second customer every month, thats a couple R100,000s every month.
 
I have conclusive proof for the March billing period things went horribly wrong for MTN.

They must have lost millions. :eek:
 
if you find a way i think there are a couple million south africans that would LOVE that info...including me :( planet fitness next?
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X