MTN Anytime Billing Confusion?

Spent quite a while trying to make sense of what MTN were telling me this morning. They claim although I get R438.60 per month, I will still be charged R1.95, and I will still somehow manage to squeeze 256 minutes out of that. Now by my calculations:

R500/R1.95 = approx. 256 mins (as advertised)
R438.60/R1.95 = approx. 225 mins (according to call centre)

When I check my airtime balance using the USSD menu, it tells me it's R438.60 - haven't checked on MTN Active yet. It doesn't say anything about VAT being inclusive or exclusive, however when you check the unbilled balance it says VAT excluded.

Another major issue I have is that any calls you make are only reflected on your balance after 24 hours. I'm finding it a major problem trying to budget my credit when I can't immediately see how much my out of bundle data, SMS and call usage is costing me. On Vodacom all their airtime contracts reflect credit almost immediately after it's used! Another issue is that the USSD menu doesn't load properly half the time!

EDIT: Another point the one MTN shop kept emphasizing when I tried setting a call limit, was that because calls take 24 hours to reflect, limits will only kick in 24 hours AFTER you hit your limit, so if you make a call and go over your limit, the call doesn't cut out! How ridiculous?
 
LancelotSA said:
* You link to it via http://www.mtnsp.co.za/
* Then in the menu under "MTN Business" you will see a link for MTN Active
* When the new page opens I enter my cell number and password but you will need to register first.
* Once on there I am able to see my statements, unbilled calls, balances etc


(But in saying this it seems to be hanging for me now too, so perhaps there is a problem)

*162*mypassword# also gives me the balance less VAT
Click to expand...

I registed with this MTN Active but can't find where I can check my balance? And *162* command not working from here. Any idea or what's the correct procedure? Thanks.
 
cyberarmy said:
I registed with this MTN Active but can't find where I can check my balance? And *162* command not working from here. Any idea or what's the correct procedure? Thanks.
Click to expand...

Once logged in click on my accounts, then statements, and then unbilled and you will see the available credit balance at the bottom of that page.

I know when I first registered they did say it takes a while to activate, but if you can get in then I assume it has activated.
 
LancelotSA said:
Once logged in click on my accounts, then statements, and then unbilled and you will see the available credit balance at the bottom of that page.

I know when I first registered they did say it takes a while to activate, but if you can get in then I assume it has activated.
Click to expand...

No valid contract? Must be some delay. Will try tomo.
 
so is there any billing IVR number thats free for MTN? geez, i thought it was like VC, where those types of calls were free? Or am i mistaken....after all this time......
 
mtn

im also having this probelem:mad::mad::mad:

mtn anytime 350 but only getting 307 every month:mad:


has anyone got a response from mtn?
the call centre lady cant help me
 
mmm ... and here i thought MTN might be a better choice ... guess ill say f$#$ both MTN and Vodacom ... but then who is the other choice :(
 
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