Hey guys, I'm new to the forum, been doing a lot of reading in here and I am learning quite a lot. Had some free time and have been reading up on the cpa.
Anyway on to the question.
A while back I opened our company specials with mtn business and noticed a desire us as well as an HTC flyer each on an anytime R100 with no specified pay in. Now I thought that both of these were too good to be true so I call the companies account manager who advised the deals were available, no pay in and the discount will even apply. So I drop everything, and fill out an application for the flyer. This was a Friday.
The Monday morning I get an e-mail from a consultant advising a R4k pay in, I immediately e-mailed the account manager who advised it will be "looked into"
I said I will patiently wait for a response and in the meantime I will apply for a desire hd in addition to the flyer, which is now pending response from the account manager.
I never got this response and followed up, in the meantime I got the desire hd. For R84 pm, no complaints there.
The account manager then said that they were under the impression I changed my contract to the desire and I said no I took it out in addition and am still waiting on a response about the flyer to which the reply is it's no longer available. I was upset because its never been looked into. And i wasn't even kept up to date or informed. I mailed the account manager to convey my disappointment but never went the hello peter route. I might have put up a complaint on the mtn website to which no response wad given.
I took the attitude that it was too good to be true, even though I was lied too I rather spent less energy on mtn. Both my contracts will move off their network ASAP. In fact the on is accumulating useless airtime in a drawer somewhere. I'm using cell c, I get much better reception as well as data deals.
This happened around July, I still have the ad stating that it was valid for July and all e-mail correspondence. I realise I'm too late now, but would I have had a case at the time?
Sent from my Desire HD using MyBroadband Android App
Anyway on to the question.
A while back I opened our company specials with mtn business and noticed a desire us as well as an HTC flyer each on an anytime R100 with no specified pay in. Now I thought that both of these were too good to be true so I call the companies account manager who advised the deals were available, no pay in and the discount will even apply. So I drop everything, and fill out an application for the flyer. This was a Friday.
The Monday morning I get an e-mail from a consultant advising a R4k pay in, I immediately e-mailed the account manager who advised it will be "looked into"
I said I will patiently wait for a response and in the meantime I will apply for a desire hd in addition to the flyer, which is now pending response from the account manager.
I never got this response and followed up, in the meantime I got the desire hd. For R84 pm, no complaints there.
The account manager then said that they were under the impression I changed my contract to the desire and I said no I took it out in addition and am still waiting on a response about the flyer to which the reply is it's no longer available. I was upset because its never been looked into. And i wasn't even kept up to date or informed. I mailed the account manager to convey my disappointment but never went the hello peter route. I might have put up a complaint on the mtn website to which no response wad given.
I took the attitude that it was too good to be true, even though I was lied too I rather spent less energy on mtn. Both my contracts will move off their network ASAP. In fact the on is accumulating useless airtime in a drawer somewhere. I'm using cell c, I get much better reception as well as data deals.
This happened around July, I still have the ad stating that it was valid for July and all e-mail correspondence. I realise I'm too late now, but would I have had a case at the time?
Sent from my Desire HD using MyBroadband Android App