MTN billing info, callquest and bundle info

[Modesty]

hi there,
I'm a new MTN subscriber (MyChoice 75, Novatel 3G card) using MTN 3G for internet access on my laptop.... I'm experiencing some serious difficulties in trying to ascertain the status of my account -- and more specifically, figuring out how much data is still available on my current bundle.

I made it quite clear - when I signed up for the contract - that I wanted a, once off, 1gig bundle loaded... NOT a recuring one. As my first month of usage just ended, I set out trying to load another bundle and was told by an 808 operator that the only way to load bundles is to phone an operator and have them do it... he also told me that there was already a 1gig bundle loaded on my account - as of the 31st - and that it was a recuring bundle... also, there is no option to load a once off bundle, they are automatically recurring and must be cancelled, should I whish to use another bundle.

I'm not too fussed about that, what bothers me is that when I phone that billing info line (12606 or something along those lines, not sure), no mention is made of any 1gig bundle - let alone how much data I have left on said bundle.
likewise, checking on callquest doesnt tell me anything usefull and the EXTREMELY confusing invoice for the 13 of last month shows a total that differst significantly from the amount that was deducted from my account at the 1st of this month.

so, my questions are:
1. how do I find out how much data is left on my bundle?
2. why does Callquest suck so much ass? is this service in a pilot or test phase? or whats going on?
3. why do I get the impression that MTN goes all out to try and make things as difficult as humanly possibly for their customers?

thanx in advance for any help in this regard!

 

[Fenwick]

I couldn't agree more. I also find the Callquest site slow, difficult to use, counterintuitive, inaccurate and not very helpful. Surely it wouldn't be difficult for MTN to design a dedicated single page giving customers current and accurate details about their accounts. Why no response to this query from MTN?

 

[MTNSP Broadband]

hi there,
I'm a new MTN subscriber (MyChoice 75, Novatel 3G card) using MTN 3G for internet access on my laptop.... I'm experiencing some serious difficulties in trying to ascertain the status of my account -- and more specifically, figuring out how much data is still available on my current bundle.

I made it quite clear - when I signed up for the contract - that I wanted a, once off, 1gig bundle loaded... NOT a recuring one. As my first month of usage just ended, I set out trying to load another bundle and was told by an 808 operator that the only way to load bundles is to phone an operator and have them do it... he also told me that there was already a 1gig bundle loaded on my account - as of the 31st - and that it was a recuring bundle... also, there is no option to load a once off bundle, they are automatically recurring and must be cancelled, should I whish to use another bundle.

I'm not too fussed about that, what bothers me is that when I phone that billing info line (12606 or something along those lines, not sure), no mention is made of any 1gig bundle - let alone how much data I have left on said bundle.
likewise, checking on callquest doesnt tell me anything usefull and the EXTREMELY confusing invoice for the 13 of last month shows a total that differst significantly from the amount that was deducted from my account at the 1st of this month.

so, my questions are:
1. how do I find out how much data is left on my bundle?
2. why does Callquest suck so much ass? is this service in a pilot or test phase? or whats going on?
3. why do I get the impression that MTN goes all out to try and make things as difficult as humanly possibly for their customers?

thanx in advance for any help in this regard!

good morning sir

I apologize for the over delayed response from us and for the problems you have been experiencing with the mtn services.....

sir the correct billing info line is 16202 and for us to be able to help, i would need you to pm me your cell number....as for call quest after seeing your query i tested the service and it gave me no problems.....but i assure you that as soon as I receive your cell number I will try and help you in everyway.

best regards

 

[chop]

so, my questions are:
1. how do I find out how much data is left on my bundle?
2. why does Callquest suck so much ass? is this service in a pilot or test phase? or whats going on?
3. why do I get the impression that MTN goes all out to try and make things as difficult as humanly possibly for their customers?
QUOTE]

I agree with Modesty.

(2) Callquest sucks. It is veeeerrrrryyyy SSSLLLOOOWWW!

(3) Yes they do try and make it hard for you. I had my 10mb upgraded to 100mb, I then downloaded for the rest of the month only to find out (a week later) they put the 100mb on but didn't activate it. HUH? So I paid for the data on the out of bundle rate.

 

[Cube]

I agree with the above.

I would like to know if anyone else has had problems accessing callquest or the MTNSP site via Firefox or IE. This has been near impossible for me.

I had a similar situation months ago, but after pm'ing MTNBB he seemed to have resolved the issue. Now it's happening again. There is absolutely no data being transferred when wanting to connect to mtnsp.co.za, though callquest.mtnsp.co.za seems ok-ish (slow though).

Any suggestions?

 

[Fenwick]

I have exactly the same experience. No data at all from mtnsp and veeeeery sllllloooooooow transfer from callquest. (I use Firefox). And then you have to access three consecutive pages on callquest to get any useful info out of the site. (Why can't all the relevant account data be on one page?) For MTNSP Broadband to say he tested the site and it worked fine is just rose tinting on his spectacles run riot. Sorry, but it is a useless site, and needs some serious work.

 

[Fenwick]

By the way Modesty, to check out how much data you still have left, you need to log on to Callquest; go and make yourself a cup of coffee or plant a couple of trees while the page downloads. Then select Bundles (on the list on the left hand side; not accounts, or the specific invoice you want to look at, or anything logical like that; just bundles. It is with a whole lot of other non-intuitive titles). After clicking on this, go vacuum the house or wash your car or something. When it has finished downloading you should have your info at the bottom of the page, or your obituary in the Argus. Whichever comes first. Like I said, its a seriously useless site. MTNSP Broadband probably didn't give you a specific answer because he is still trying to figure it out.

 

[chop]

By the way Modesty, to check out how much data you still have left, you need to log on to Callquest; go and make yourself a cup of coffee or plant a couple of trees while the page downloads. Then select Bundles (on the list on the left hand side; not accounts, or the specific invoice you want to look at, or anything logical like that; just bundles. It is with a whole lot of other non-intuitive titles). After clicking on this, go vacuum the house or wash your car or something. When it has finished downloading you should have your info at the bottom of the page, or your obituary in the Argus. Whichever comes first. Like I said, its a seriously useless site. MTNSP Broadband probably didn't give you a specific answer because he is still trying to figure it out.

LOL

MTNSP Broadband probably didn't give you a specific answer because he is still trying to figure it out.

He is still waiting for the screen to load.

On a serious note, it would be really nice if we had a phone command we could use to retrieve our minutes, data etc. Pay as you go customers have an option to do it, why not us?

MTN's site is a rather bandwith intensive site, I think traffic to their site shouldn't count.

 

[Fenwick]

Still no response from MTNSP Broadband about this. Perhaps I should be more specific. When you log onto Callquest, you get access to all your old invoices first. Not to be pedantic, but these are old invoices. I have already had them. In an envelope. Delivered by a nice man on a bicycle. (This is the information that should be hiding behind a button or two, for occasional access when the taxman needs a copy, or whatever. Has it really not occured to you guys that we use the Internet because we want current information.)

To get all the current information I need to log onto another two pages (namely unbilled invoice and bundles). Even if it wasn't a bizarrely slow site, this would be very frustrating.

Anyway enough now. Tired of the site and the topic.