MTN BILLING PROBLEM

[moodlyv]

On the 15th November I received my latest MTN invoice for an amount of R578.25. I had various queries, the major query being the content charge of R135.95.
I immediately contacted MTN (telephponically and via email) to rectify the bill, and have ben dealing with them since then, with major frustration.

As I am registered with MTN Active and had experienced a problem with my bill, I have now regulalry check the unbilled costs for my cellphone.
I checked on MTN active during mid last week (likely 1 or 2 Dec) and all was fine. I again checked on Saturday 4 Dec and suddenly found a huge amount of content charges which did not appear when I checked a few days earlier. The content charges that appeared then added to over R700, and was charged several times a day.
Since the billing problem on 15 Nov, I am even more careful with my cellphone and am guarenteed that nobody else even gets close to it.
It really concerns me that MTN has not immediatley address this problem when reported on 15 Dec.
The person I am dealing with had indicated that he requested the third party service providers for a refund and they would contact me.
Why must I deal with them? My contract is with MTN, and I have reported that there are issues with billing.

I am really annoyed at this stage and am spending a considerable amount of time on my cellphone trying to sort this out.

Vinodha
0839869664

 

[robgun]

MTN is the worst company to deal with when it comes to billing queries. They generally take between 3 and 6 months before closing a query and don't expect any kind of commmunication from them.

Having the displeasure of dealing with them on a constant basis, I find their AVR system barely functional (having to repeatedly dial 083 1808 as 50% of the time the AVR doesn't pick up the number you enter or the line disconnects).

Their customer service is pathetic (I have never been able to conclude a call without being transferred at least 3 times although I am more than compentant at asking for a specific department)

They lie like hell... I have a marker at my desk which contains the names of Telkom, Vodacom and MTN employees whereby I give a * to those that call back after promising to do so and an X when they don't. MTN has managed to obtain 1 * but have obtained 137 X's. Being lied to 137 times is a bit much and we recently moved 43 contracts away from MTN and gave them to Vodacom. Being a customer with cellphone costs totalling around R1 million / year we expect better service than what MTN was prepared to give.

My advice to you is get away from this company as quickly as possible and move to someone who has your business and financial interests at heart.

 

[dj_jyno]

Two suggestions.

1) Stay on MTN's case. They will do something about it after a while
2) Remove your phone number from the post.

 

[Venomous]

yes , remove your number.

Reasons why:
spam
stalkers