MTN blocking SMSs

[Gnome]

My job requires that I be able to receive SMSs for emergencies. The SMSs are sent during an outage of our service and I absolutely must receive the SMSs

We've checked everything in our systems and the company we use confirm that they deliver the SMS.

The company we make use of sell emergency service Call/Email/SMS to companies (they even list StandardBank as a customer). I highly doubt that spammers are making use of the service, it doesn't look cheap. But my guess is MTN doesn't get money from it, so they must be blocking it.

At this point it is between cancelling my contract or MTN fixing it on their end but I can already see an uphill battle here with MTN.

Any advice from fellow MyBB members?

No-one else in my office is having trouble but no-one uses MTN (or has anything good to say about them). Really starting to regret choosing MTN.

 

[ajax]

The number you are using, was it maybe ported from another network? In that case it is a routing table problem that MTN must sort for you.

 

[Gnome]

The number you are using, was it maybe ported from another network? In that case it is a routing table problem that MTN must sort for you.

It was ported before but I ported back.

Weird thing is it used to work...

Stopped working last week.

 

[Gnome]

OMW these people are useless, just cancelling my contract.

Can't deal with this level of incompetence.

Working for a customer oriented company and trying to contact a company like MTN is so frustrating. They are just beyond useless. Everyone working there is a drone that cannot do anything for the customer because they aren't allowed to think or act in anyway the playbook doesn't allow.

Customer service is second to following the playbook. Sigh

 

[Rickster]

/Snip

Did you contact customer care?

 

[Gnome]

Did you contact customer care?

Yep, wasn't very useful. Sent an email to our company wide email list and others have having the same problem with MTN.

Pretty much the recommendation has been to switch providers.

 

[Composite Electronics]

I had the same problem, but after going into a MTN store and explaining to them like they were 6 years old, they finally sorted out the problem.
It is a problem caused by porting, especially if you porting back to MTN from VodaCom!
MTN need to address this problem with your old network.
My 3G was also very slow, but as soon as MTN sorted out the issue with VodaCom, all was running smooth.
Happy to be back with MTN again!