MTN: Cancel contract

[PKruger]

Hello everyone,

I have a MTN contract that expires at the end of November 2009. I do not want to upgrade or renew. I have been e-mailing MTN SP for the last 2 months informing them that I will not renew the contract, but I have not received a reply other than "This is an automated e-mail message confirming your request and has been forwarded to MTNSP Customer Service. Please do not respond to this email."

What else must I do to prevent them from automatically renewing my contract, and thus stealing my money?

Thank you

 

[divv]

I was in a branch today to inquire about contracts, I asked about an existing one of mine, turns out it has already expired and I am now on a month by month.
It would have been nice of them to let me know its coming to and end, especially since now that the 2 years are up my "reduced subscription" no longer applies so I am now paying more!!!
But at least it seems its only month to month. I'd suggest go to a service centre..
divv

 

[xrapidx]

Phone 808 - wait 45min - tell them you want to give notice, wait for them to transfer you to the cancellation department, tell them you want to cancel/give notice, tell them their service sucks goats balls, important step - get reference number for said cancellation request.

Also make sure you get them to repeat after you that this is the only form of cancellation request required.

 

[Malasius]

Are you sure that they can automatically renew a contract? I thought you went onto month to month basis?