MTN cancellation process

I

ichocolate

Senior Member
Joined
Oct 17, 2011
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Hi, how does a person cancel their MTN service without going to an office ?
Is there a form to fill in online to be able to do this
 
Live whats app chat, its all scripted, but i cant see anything for cancellation.

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I will see if i can install the app? i dont know, my phone is still a Huawei P10 Lite

Doing this from abroad also so its a headache. I am just wanting to knw what to do "when" i want to cancel.
 
ichocolate said:
Lol MTN is supposed to be jacked up, so its not easy u say ?
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MTN contract cancellations are broken

One of my clients is in the exact same boat with MTN. She visitied a store several times, called them, emailed them, but made no progress and the demand letters and threats keep on coming. Luckily she has a top-notch lawyer in the family who has now stepped up to the plate.
mybroadband.co.za
 
MTN cancellation is a bitch.

Be prepared for many, many phonecalls, and about 5-6 hours, they hand you over to their "retentions" dept and then back to the original operator, 80% of the time you get cut off, then it all starts from scratch again, listening to pretty music, recorded bitching about all the call volumes (always the case) and trying to make you feel guilty about calling today, and then retentions trying to fix your stuff that they should have fixed 6 months ago.

Be firm, and be resolute.

Anyone who has made it through the whole MTN cancellation process deserves a T-shirt.
 
RonSwanson said:
MTN cancellation is a bitch.

Be prepared for many, many phonecalls, and about 5-6 hours, they hand you over to their "retentions" dept and then back to the original operator, 80% of the time you get cut off, then it all starts from scratch again, listening to pretty music, recorded bitching about all the call volumes (always the case) and trying to make you feel guilty about calling today, and then retentions trying to fix your stuff that they should have fixed 6 months ago.

Be firm, and be resolute.

Anyone who has made it through the whole MTN cancellation process deserves a T-shirt.
Click to expand...
Those outsourced agents are the worst. I've had to follow the MTN complaints process.


When my cancellation process is successful I'll PM you my address and shirt size.
 
RonSwanson said:
MTN cancellation is a bitch.

Be prepared for many, many phonecalls, and about 5-6 hours, they hand you over to their "retentions" dept and then back to the original operator, 80% of the time you get cut off, then it all starts from scratch again, listening to pretty music, recorded bitching about all the call volumes (always the case) and trying to make you feel guilty about calling today, and then retentions trying to fix your stuff that they should have fixed 6 months ago.

Be firm, and be resolute.

Anyone who has made it through the whole MTN cancellation process deserves a T-shirt.
Click to expand...
I went to the branch, cancelled in about 10mins and walked out.
 
now05ster said:
Those outsourced agents are the worst. I've had to follow the MTN complaints process.


When my cancellation process is successful I'll PM you my address and shirt size.
Click to expand...
A follow-up here for those struggling, if all else fails when trying to cancel try this process.

TLDC is that I did try to follow the cancellation process, I couldn't get through to them because of call avoidance on their side (the outsourced party) and then used this complaints process.
 
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