MTN Contract opened under my name & ID without my consent

D

DarkWarrior

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Hi guys,

Can someone advice me about this ?
So I found that there has been debit orders from MTN. So I went to MTN to ask about it in which they told me that I opened an account with them. I am sure I definitely did not cause I don't have any MTN products. So I got the phone number which the acc is connected to but when I call it, i get " this number is not registered on MTN" message. So I appealed and they just told me that their Fraud department confirmed that account and ID copy matches. They told me that acc was opened online or on the phone .. and now I don't know how they can verify that they have the same ID on their system

Anyone has experience with this? They want me to open a case at police to continue with their checks and for me to access the documents
 
Open a case with the police as they asked and send them the case number. Instruct your bank to stop the debit order.
 
DarkWarrior said:
Hi guys,

Can someone advice me about this ?
So I found that there has been debit orders from MTN. So I went to MTN to ask about it in which they told me that I opened an account with them. I am sure I definitely did not cause I don't have any MTN products. So I got the phone number which the acc is connected to but when I call it, i get " this number is not registered on MTN" message. So I appealed and they just told me that their Fraud department confirmed that account and ID copy matches. They told me that acc was opened online or on the phone .. and now I don't know how they can verify that they have the same ID on their system

Anyone has experience with this? They want me to open a case at police to continue with their checks and for me to access the documents
Click to expand...
Hi there
The same thing happened to me recently
What should i do i really need help
 
You're commenting on a thread from 2019, and the answer was already given back then. Check comment #2
 
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