MTN Data Bundle Chaos!

[cavedog]

So I have a Anytime 200 topup contract.

*141*6# say I have incificient airtime to purchase this data bundle but I have R269 airtime.

Dialing 808 and pressing option 5 then option 2 simply puts me through to a operator.

NOW.....

MTN Direct sold me this contract saying that I was able to purchase data bundles with the bundled airtime.

I can't seem to get it right. I have called 8 times to no avail in fact 8 queries have been created and just closed with no resolution.

Now what can I do to get my God damn data bundle or cancel this God damn contract and MTN give my money back cause I don't want to pay R2 a mb for data while I was sold a product that can purchase data bandles.

I'm so sick of MTN contract.

MTN Prepaid is a dream but contract is a nightmare to get fixed.

 

[bar1]

As far as I know you can't buy a data / sms bundle with your available airtime, and that's why on the 23rd i am moving to vodacom.

 

[ginggs]

MTN Direct sold me this contract saying that I was able to purchase data bundles with the bundled airtime.

There must have been some misunderstanding, with MTN you cannot convert the "Rand value" to data bundles.

 

[CellBel]

MTN Prepaid is a dream????????......since when??
They've charged me R2 pmeg oob last month instead of 19c, the helpline told me they will refund me which did not happen. So i've swapped back to VC and MTN won't get my R389 again.

 

[BCR]

I have called 8 times to no avail in fact 8 queries have been created and just closed with no resolution.
Now what can I do to get my ..... data bundle or cancel this ........ contract and MTN give my money back cause I don't want to pay R2 a mb for data while I was sold a product that can purchase data bandles.
I'm so sick of MTN contract.
MTN Prepaid is a dream but contract is a nightmare to get fixed.

Hi 'cavedog'
I think you once helped me out with something, so hopefully I can do the same for you. Had a 2 year contract until almost a year ago, and found I couldn't even get through to 808.
The only way to deal with them is to go to their MAIN OFFICE in your city (e.g. Richards Bay Service Centre, NOT simply an MTN shop - all addresses should be on pg 2 of your invoice/statement, unless they've changed the format) & confront them face to face, until it's resolved.

I found that I even got calls back from staff either in PE or JHB Head Office if I did it that way. Make sure you get reference nos., and if you have the time, keep going back to them if necessary, until it's resolved.
Ask their customer service staff (whoever you deal with) to not only log the problem, so it goes throug to JHB, but try determine if their's someone at that Service Centre who can sort it out there & then. PE's centre had someone who seemed to specialise in whatever I was trying to resolve, and he was jacked-up enough to give definitive answers, but keep a record of whatever happens, all nos. etc.

 

[cavedog]

What a setback. God knows what else MTN Direct was lying about to sell me the contract.

I heard when dialing 141 that it says you have no airtime credit remaining and then it says you have R269 value airtime remaining.

Now I have a question. If I buy a prepaid voucher for R60 and load it. Will that count as "Airtime"? If so then I should be able to buy a data bundle with that then. But then another question. MTN changed their out of data bundle rates to the same rate as in bundle.

So a bundle can stay active for 60 days. If I use the 75mb in 3 days the bundle actually stays active for a period of 60 days I should be charged 67c per mb right. So will they charge my R269 at the rate of 65c or will they start charging R2 per mb again. Cause then I could just buy R60 airtime every 60days to get the lower data rate.

 

[BCR]

What a setback. God knows what else MTN Direct was lying about to sell me the contract. I heard when dialing 141 ..... Now I have a question. ..... But then another question.......

Hi again - these are all things / issues I certainly don't have the answers to, as I was also simply one of their customers on a contract. For most of the 2 years I tried contacting them as little as possible - whether by phone or e-mail - as it led to a huge amount of frustration.

As mentioned before, I really only got somewhere with them when I bothered going to the service centre in PE. Try linking up with one agent / specialist in particular, that you can depend on to get you the answers you need & get your problems sorted out @ that service centre, and I'm sure you'll feel better 'bout the whole thing.

Also, when it comes to cancelling the contract in your last month, you need to give them a month's notice virtually to the day so they cancel it on the day your contract ends, otherwise it'll rollover - I asked a no. of people @ the service centre, a number of times exactly which day to go in and cancel it - don't do the cancellation over the phone, is my advice - rather start finding out about 2 months b4 your contract's due to end, exactly which day to go in & cancel it, and they should not only give you a cancellation reference no. but I also got a letter from the agent (front desk - no-one special) confirming the cancellation of the contract - typed out there & then, showing a/c no., name, cell no., the fact that final payment has been made (via C/card in my case), where it was made (ie. PE), how much it was for (all on the letter) before I was confident they wouldn't try 'pull a fast one'.

Then, I advise you don't enter into any more contracts (with MTN or any other Co.) - rather stick with prepaid - much less of a headache.

Hope this has helped.

 

[bar1]

Hi again - these are all things / issues I certainly don't have the answers to, as I was also simply one of their customers on a contract. For most of the 2 years I tried contacting them as little as possible - whether by phone or e-mail - as it led to a huge amount of frustration.

As mentioned before, I really only got somewhere with them when I bothered going to the service centre in PE. Try linking up with one agent / specialist in particular, that you can depend on to get you the answers you need & get your problems sorted out @ that service centre, and I'm sure you'll feel better 'bout the whole thing.

Also, when it comes to cancelling the contract in your last month, you need to give them a month's notice virtually to the day so they cancel it on the day your contract ends, otherwise it'll rollover - I asked a no. of people @ the service centre, a number of times exactly which day to go in and cancel it - don't do the cancellation over the phone, is my advice - rather start finding out about 2 months b4 your contract's due to end, exactly which day to go in & cancel it, and they should not only give you a cancellation reference no. but I also got a letter from the agent (front desk - no-one special) confirming the cancellation of the contract - typed out there & then, showing a/c no., name, cell no., the fact that final payment has been made (via C/card in my case), where it was made (ie. PE), how much it was for (all on the letter) before I was confident they wouldn't try 'pull a fast one'.

Then, I advise you don't enter into any more contracts (with MTN or any other Co.) - rather stick with prepaid - much less of a headache.

Hope this has helped.

I called MTN 10 days ago and the lady told me to just go to an MTN shop and cancel my contract on the last day...i asked about 30 days notice and she said it's not necessary.
I am gonna go to a shop now and make sure, don't want any surprises , i am dying to get out of this contract asap!

 

[BCR]

I called MTN 10 days ago and the lady told me to just go to an MTN shop and cancel my contract on the last day...i asked about 30 days notice and she said it's not necessary.
I am gonna go to a shop now and make sure, don't want any surprises , i am dying to get out of this contract asap!

She may be correct - problem is, if you ask a few people @ MTN you're likely to get different answers. Also, they might change the way they do things, from one year or month to the next, so the way you're going about it, is 100%. Finding out ahead of time - maybe go to another shop where you can confirm what she said is correct. Wherever you cancel, ensure you get the canx. no. & try get the letter, so you have it in writing, at least.
Good luck - I'm sure it'll work out if you've planned ahead.

 

[bar1]

Just called MTN, the guy confirmed that i can just go on the last day and asked for my number to be moved to prepaid.

 

[bar1]

By the way, the billing system is a bit confusing to me (vodacom does the same).
My contract ends on the 23rd. when can I expect MTN to stop using my debit order?
end of October only?

 

[BCR]

By the way, the billing system is a bit confusing to me (vodacom does the same).
My contract ends on the 23rd. when can I expect MTN to stop using my debit order?
end of October only?

That's the reason for going in to see about the canx., and the main reason I also asked about the 30 days - they might only charge you a pro-rata amount til the end of Sept. to make up the difference for that month. All depends on when how much they charged you @ the start of your 24 months, pro rata'd, one or two month's. Confusing system they have & something you'll have to confirm with them on the day, but if you settle immediately, & they probably won't convert to Prepaid until you do, then all will be clear. Must go now.