SkyWalker88
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- Jul 3, 2013
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Please help!!!
This is going to be a long one but need to give the whole story:
On Sunday the 30 June 2013 I upgraded my Galaxy Tab contract to a Galaxy S4 on an Anytime 200 contract. I was told that my sim swap will be done within 2 hours. Monday morning and still no sim swap was done so I phoned and an expedite instruction was lodged. Tuesday morning and still nothing, so I phoned MTN again, spoke to a very rude operator and told my sim will be active within 2 to 24 hours. So my S4 at this point has been as useful at being a cellphone as a pen, at least with a pen I could write a letter to someone. While waiting for my sim to be activated I set up my phone the way I like it, most IMPORTANTLY I set my data usage warning at 185MB and my data limit to 200MB which is how much data I get per month BUT still had my mobile data turned OFF because I was connected to the WIFI at work. Then finally on Tues at 12 my sim was activated. The first time I had to use my data was on my way home, so I turned it on . . . and nothing. So I tried making a call and was told by a computerised woman that my account has been suspended??? Phone call to MTN ensues and I am informed that I have exceeded my credit limit because my data usage for that day is at R 3000-00 :twisted: ??? How? Data was off, Data limit was set, WIFI was on and connected and sim was only active for +/- 7 hours. After an hour long argument this morning I am told that an investigation cannot be launched until the 20th of June until which I am without a phone . . . again. I do have proof and screenshots that my phone has used zero data and that my limits were set.
Anyone experienced the same sort of problem or have any advice on what I can do or should do??
Please help
Thanks
Kyle
This is going to be a long one but need to give the whole story:
On Sunday the 30 June 2013 I upgraded my Galaxy Tab contract to a Galaxy S4 on an Anytime 200 contract. I was told that my sim swap will be done within 2 hours. Monday morning and still no sim swap was done so I phoned and an expedite instruction was lodged. Tuesday morning and still nothing, so I phoned MTN again, spoke to a very rude operator and told my sim will be active within 2 to 24 hours. So my S4 at this point has been as useful at being a cellphone as a pen, at least with a pen I could write a letter to someone. While waiting for my sim to be activated I set up my phone the way I like it, most IMPORTANTLY I set my data usage warning at 185MB and my data limit to 200MB which is how much data I get per month BUT still had my mobile data turned OFF because I was connected to the WIFI at work. Then finally on Tues at 12 my sim was activated. The first time I had to use my data was on my way home, so I turned it on . . . and nothing. So I tried making a call and was told by a computerised woman that my account has been suspended??? Phone call to MTN ensues and I am informed that I have exceeded my credit limit because my data usage for that day is at R 3000-00 :twisted: ??? How? Data was off, Data limit was set, WIFI was on and connected and sim was only active for +/- 7 hours. After an hour long argument this morning I am told that an investigation cannot be launched until the 20th of June until which I am without a phone . . . again. I do have proof and screenshots that my phone has used zero data and that my limits were set.
Anyone experienced the same sort of problem or have any advice on what I can do or should do??
Please help
Thanks
Kyle
