Did you know that customer consultants with Vodacom and MTN are contractors who work on commission? So they get paid every time they sell us something.
So, here's my experience with MTN:
After much research, I bought an MTN EDGE card from consultant MARINA APRIL at Century City. Two weeks later I picked up my card. I was not told that it was actually a 3G card but with a 32k sim. No chance of ever getting 3G on it. I thought it odd that i only ever got gprs. After a few months the card malfunctioned and I took it to one of their techo's at Century City, Cape Town. He gave me the bad news not only did I not receive the card I paid for, but that my 100MB data bundle was never loaded on my profile. I have been overcharged since the start at R2 p/meg.
I asked if I could have a replacement EDGE card. There were none available in RSA, and none on the way. This was 14 march. So, I cancelled the contract and requested they waive the cancellation fee since it was their "mistake" (more like wholesale corruption). The contract has still not been cancelled and I am still being billed. I now have 3 reference numbers, have spoken to numerous "supervisors" and call centre staff, but never to anyone who has the authority to resolve this issue on behalf of MTN.
My regular cell phone contract expires in July. I plan to cancel it. Amazing how 10 years of loyal patronage means absolutely nothing to them. They just don't give a damn.
I am defeated.
So, here's my experience with MTN:
After much research, I bought an MTN EDGE card from consultant MARINA APRIL at Century City. Two weeks later I picked up my card. I was not told that it was actually a 3G card but with a 32k sim. No chance of ever getting 3G on it. I thought it odd that i only ever got gprs. After a few months the card malfunctioned and I took it to one of their techo's at Century City, Cape Town. He gave me the bad news not only did I not receive the card I paid for, but that my 100MB data bundle was never loaded on my profile. I have been overcharged since the start at R2 p/meg.
I asked if I could have a replacement EDGE card. There were none available in RSA, and none on the way. This was 14 march. So, I cancelled the contract and requested they waive the cancellation fee since it was their "mistake" (more like wholesale corruption). The contract has still not been cancelled and I am still being billed. I now have 3 reference numbers, have spoken to numerous "supervisors" and call centre staff, but never to anyone who has the authority to resolve this issue on behalf of MTN.
My regular cell phone contract expires in July. I plan to cancel it. Amazing how 10 years of loyal patronage means absolutely nothing to them. They just don't give a damn.
I am defeated.
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