Drifter
Honorary Master
The South African National Consumer Union (SANCU) says that "by far" the majority of mobile service provider complaints it received last year were from MTN customers.
This is according to SANCU vice-chairperson, Ina Wilken, who told ITWeb that of the over 500 total complaints the union received in 2015, from clients of all operators, 90% concerned data billing, with complaints continuing to come in.
"The majority of complaints were and still are data bundling and all of a sudden excessive bills – for example where a customer used to pay a debit order of R99, it increased to R3 800," explains Wilken.
She says the highest bill complaint so far was from a "capped account" which was supposed to be for R500 but the bill received was for R65 951.83. She did not specify which network the customer was on and says other ‘bill shock' amounts received from consumers ranged from R39 000 to R3 485.
http://www.itweb.co.za/index.php?op...cle&id=148920&A=CEL&S=Business&O=E&E=3-165383
This is according to SANCU vice-chairperson, Ina Wilken, who told ITWeb that of the over 500 total complaints the union received in 2015, from clients of all operators, 90% concerned data billing, with complaints continuing to come in.
"The majority of complaints were and still are data bundling and all of a sudden excessive bills – for example where a customer used to pay a debit order of R99, it increased to R3 800," explains Wilken.
She says the highest bill complaint so far was from a "capped account" which was supposed to be for R500 but the bill received was for R65 951.83. She did not specify which network the customer was on and says other ‘bill shock' amounts received from consumers ranged from R39 000 to R3 485.
http://www.itweb.co.za/index.php?op...cle&id=148920&A=CEL&S=Business&O=E&E=3-165383
