MTN explains impending job cuts

[Tomo3000]

Telecoms operator speaks out on job cuts

MTN explains impending job cuts

 

[Kilgore_Trout_Redux]

That doesn't explain the job cuts and the only consolation is that they will let you go on job interviews.

I also like how they are cleaning out permanent staff but will try to limit the number of temp (Read 'contract') workers who will be affected.

 

[krycor]

all business do it btw.. telkom had their push to switch to contract workers a while ago too.. of cause it can bite, contract/temp workers move to greener pastures faster

 

[Sackboy]

On talk radio today they blamed RICA for a loss of 80,000 customers and that was a (part) reason for the staff cut.

 

[entrepr]

They seam to be on an endless cycle of hiring and firing (often timed with new management). They had number cuts 2 years ago and then increased numbers last year. Now the axe is back. Next year it will be hiring ...

 

[Sting]

telkom had their push to switch to contract workers a while ago too..

There are rumours of another staff cut next year.... already a push to reduce contractor workers.

Strange then that they appointing very very high level management in newly created posts!!!

 

[Imoe]

On talk radio today they blamed RICA for a loss of 80,000 customers and that was a (part) reason for the staff cut.

It is actually 800 000 and No its not RICA, it is their crap service that has pushed all those customers away....Idiots

 

[MagicDude4Eva]

It is actually 800 000 and No its not RICA, it is their crap service that has pushed all those customers away....Idiots

In the past pre-paid customers used to buy a starter-pack with free minutes, use it up and then throw it away in order to buy a new one for free minutes. RICA introduced enough "pain" that customers are now sticking with their prepaid packs.

In my mind none of the cellphone companies publish their churned/inactive customers and for a cool number game always mention the number of subscribers (equals SIMs in circulation). It will be interesting to see if the number of active SIMs declined or how much revenue dropped - something none of the cell-companies mention.

Simply saying we have not taken up X-number of customers because of RICA does not necessarily mean revenue loss. To me it is reduced churn and possibly higher top-ups.

Good riddance though as most of operational staff (whether it be call-centre or retentions or service-centres have never heard of customer service).