MTN Fibre billing problems

[Speed23]

So my MTN fibre debit order just went off and I was billed R1172.75 more than I was supposed to. Did anyone else wake up to this New Years' surprise? When calling the fibre call centre, they told me that I was billed twice, but that wouldn't even amount to the number that I was debited.

Any ideas on how to resolve this issue quickly? If that is even possible.

 

[Former member 61586]

So my MTN fibre debit order just went off and I was billed R1172.75 more than I was supposed to. Did anyone else wake up to this New Years' surprise? When calling the fibre call centre, they told me that I was billed twice, but that wouldn't even amount to the number that I was debited.

Any ideas on how to resolve this issue quickly? If that is even possible.

If possible to request to pay via EFT. This is why I do not allow debit orders off my account for a pre-paid service (except insurance and even that is going to be paid via EFT from this year).

But no. I guarantee there is no quick fix to your problem. When someone eventually realises there is a problem with your account, they will take at LEAST 10 working days (2 weeks) to pay you back. Sorry man. Crappy way to start the new year.

Get on the phone and call their support to report the problem. Accounts should "rectify" the mistake tomorrow then and start the 10 working days wait.

 

[Mysab]

So my MTN fibre debit order just went off and I was billed R1172.75 more than I was supposed to. Did anyone else wake up to this New Years' surprise? When calling the fibre call centre, they told me that I was billed twice, but that wouldn't even amount to the number that I was debited.

Any ideas on how to resolve this issue quickly? If that is even possible.

Firstly Happy New year and welcome to the club haha. If you have a good MTN store near you I would suggest going in and explaining the issue and they normally submit the problem and it gets resolved in about 2 weeks. At least that was my experience when I had the same problem. Otherwise email [email protected] about the problem but they are normally hit and miss. Sometime they resolve it via email other time they just ignore it. Good luck and I hope they fix your billing issue soon. As I've said before on the forums all we can do is hope for more ISP options this year.

 

[Speed23]

Thanks for the responses guys, and happy new year as well. Yeah it really is a frustration to deal with. I've emailed [email protected] and the world-classinternet one as well and also cc'd one of the top MTN guys who helped me previously, but I'm sure it's going to take a few weeks to resolve especially since the year just started. I'm definitely going to inquire about the EFT option though as that would be a lot safer. Yes, lets hope there will be more ISP options this year, but who knows with MTN, they seem to operate extremely slowly and there is never any news about their fibre.

 

[Bosvark@]

I would bounce the debit order. Debit orders are becoming more and more problematic due to careless errors.

 

[Vlad_M]

First thing I did when I activated FTTH was to call MTN and cancel the debit order.

The first bill I received was incorrect, overbilling by about R3000.

Support was quite quick in identifying the problem and correcting it, but it would have taken at least a billing cycle to get a refund if that was a DO.

 

[Sparky_za]

I was also "double" billed, but on the 1st of November. I signed up for a month to month service, so I don't even know where they got my banking details from. I went back and checked if I had filled it in anywhere, and I definitely did not.

It was very quick to have the debit order reversed and my details corrected.

 

[Speed23]

Just to give some feedback, MTN finally deposited the money back into my account. The next step will be to stop the debit order, I definitely don't want to go through this ordeal again. Thanks for the advice everyone.