MTN Fixed LTE Dilemma

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vanidasen

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Nov 20, 2015
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Recently went to an MTN store and tried to take a contract. They said that i am on a legacy system since i had a contract with them last in 2016. This account was closed and paid for in full even though i had a dispute with them at the time. The store says that many other clients are being turned away because they are on their legacy system which does not allow them to process a new contract. Now people are being moved from the legacy system to the new system but apparently MTN does this in batches and cannot say when i will be moved. Totally ridiculous that clients who qualify cannot take out a contract. I called their legal/retentions team and they say they would request to remove a "hold" on my ID number as i had paid in full when i was last with them. One week gone from 27/08 and no success yet. Called in again today and the customer care agent said that they had not responded to the email sent by the other consultant from last week. She sent though a request with a reference number. Holding thumbs for a response soon. Luckily there is some competition in the market i a probably will take up a contract with another provider. As consumers we cannot beg for something that we are willing to pay for.
 
vanidasen said:
Recently went to an MTN store and tried to take a contract. They said that i am on a legacy system since i had a contract with them last in 2016. This account was closed and paid for in full even though i had a dispute with them at the time. The store says that many other clients are being turned away because they are on their legacy system which does not allow them to process a new contract. Now people are being moved from the legacy system to the new system but apparently MTN does this in batches and cannot say when i will be moved. Totally ridiculous that clients who qualify cannot take out a contract. I called their legal/retentions team and they say they would request to remove a "hold" on my ID number as i had paid in full when i was last with them. One week gone from 27/08 and no success yet. Called in again today and the customer care agent said that they had not responded to the email sent by the other consultant from last week. She sent though a request with a reference number. Holding thumbs for a response soon. Luckily there is some competition in the market i a probably will take up a contract with another provider. As consumers we cannot beg for something that we are willing to pay for.
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Maybe try go via Afrihost or another reseller.
 
This particular deal is not available at any reseller. Its a 200+200 Home Wi-Fi for 799p/m. All others are 899 or R999. But going to try once more and will probably do Afrihost or Openweb if no success.
 
Their new system sucks by the way. I get bills now for a second month running for a number I don't own.

I suspect I will soon be cut off again as per last month for not paying R16 000 on a number I don't own.

Then you have to go in store because dialling 135 takes you to legal and they never answer.
 
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