Came home to my wife being on the phone. “MTN” phoned, to tell her that her account had been compromised — and a whole bunch of numbers had been added to her account.
They “verified” themselves by reading back my wife’s ID number, bank account number, and other details.
Long story short, to be permitted to remove the fraudulent numbers off her account, she needed to read the OTP that was being sent to her, back to them. Guess the text stating “never repeat this to/share this with anyone” doesn’t get seen when the spammer is pressing one to act quickly, to prevent more being stolen.
Fortunately, when I joined the call — they had just started the point of “you must now pay over money to this transactional sim number using your FNB app, so that MTN can then reverse the charges”. They were getting greedy at that point!
5x100GB data packages bought, at R2499.00 a pop. Joy.
Question:
How is this done? What details are they entering on their side, that then requires the OTP from our side, for the transaction to happen?
Do we need to cancel CC’s? Or can this happen without those details? We changed banking login/password details — and verified with MTN through #135 that nothing else suspicious was changed on her account. Is that then it?
Wife is heavily reliant on her number, so changing it not viable.
Would appreciate any suggestions.
