Nawaar
Active Member
- Joined
- Sep 29, 2018
- Messages
- 37
- Reaction score
- 3
Every message on this MTN thread should start with...I wish to relate a tale of WOE!!!
Very regrettably, I have been forced to deal with MTN SA on several different platforms in the last month. And of all the MTN platforms I've had to work with, the most efficient was the Nigerian who politely apologized that there was nothing she could do, I would HAVE to contact MTN SA. (I nearly begged her not to make me)!
Since purchasing a promotional line and phone in 2012 from an MTN dealer, I have not had to deal with MTN even once. I plugged the phone in, used it, bought airtime. The dealer has since closed down, but my phone works wonderfully. At the beginning of June 2019 I came to make a call, and found the "Network Unavailable" message, and an sms, received 2 days earlier, indicating that if I did NOT want a sim swap done, I would have to contact them within 24 hours.
I'm going to pause from my complaint here, so we can all take a moment to bask in the stupidity of this type of system. Do all sim cards end up in phones where smses can instantly be read, think of PABX systems, routers, tablets, notebooks or smartphones without sms apps, etc, etc. Why would you not rather say, if you WANT a sim swap done, phone us, or respond to this message. Most obviosly, the person wanting the sim swap can then respond. This is a system that protects your customers from this ridiculous inconvenience???
Going back to my complaint, a sim swap was fraudulently done on our prepaid business line. So I think to myself, it should be fairly simply to undo, since apparently it is so simple to do, but no. While some anonymous person managed to do a sim swap on our line, without the sim card, we have had to speak to 7 different customer service "champions" (I kid you not, that is what they call themselves), visit an MTN branch 3 seperate times (did you know they have no contactable store numbers) and in the mean time, sit for the last 28 days without our business cell number. Now I am usually a reasonable person, so why am I so upset...because every single one of those people promised to call back with an answer, and to date, not one of them have. I have had to initiate contact each time. And since my lovely MTN phone is unavailable, I have had to use my landline! Do you know how expensive it is to make cell phone calls from a landline? Of course you do, everyone does, that is why it has become general practise to have a business cellphone, which I can't use!
When I google MTN complaints, I get endless rants similar to this one, and the common line through most of them seems to be that no-one gets back to you (and being an MTN prepaid customer is pretty crappy).
Why is this company allowed to terrorise it's customers in this way, and why, after all these years, are we still putting up with it? And what can I do????
Very regrettably, I have been forced to deal with MTN SA on several different platforms in the last month. And of all the MTN platforms I've had to work with, the most efficient was the Nigerian who politely apologized that there was nothing she could do, I would HAVE to contact MTN SA. (I nearly begged her not to make me)!
Since purchasing a promotional line and phone in 2012 from an MTN dealer, I have not had to deal with MTN even once. I plugged the phone in, used it, bought airtime. The dealer has since closed down, but my phone works wonderfully. At the beginning of June 2019 I came to make a call, and found the "Network Unavailable" message, and an sms, received 2 days earlier, indicating that if I did NOT want a sim swap done, I would have to contact them within 24 hours.
I'm going to pause from my complaint here, so we can all take a moment to bask in the stupidity of this type of system. Do all sim cards end up in phones where smses can instantly be read, think of PABX systems, routers, tablets, notebooks or smartphones without sms apps, etc, etc. Why would you not rather say, if you WANT a sim swap done, phone us, or respond to this message. Most obviosly, the person wanting the sim swap can then respond. This is a system that protects your customers from this ridiculous inconvenience???
Going back to my complaint, a sim swap was fraudulently done on our prepaid business line. So I think to myself, it should be fairly simply to undo, since apparently it is so simple to do, but no. While some anonymous person managed to do a sim swap on our line, without the sim card, we have had to speak to 7 different customer service "champions" (I kid you not, that is what they call themselves), visit an MTN branch 3 seperate times (did you know they have no contactable store numbers) and in the mean time, sit for the last 28 days without our business cell number. Now I am usually a reasonable person, so why am I so upset...because every single one of those people promised to call back with an answer, and to date, not one of them have. I have had to initiate contact each time. And since my lovely MTN phone is unavailable, I have had to use my landline! Do you know how expensive it is to make cell phone calls from a landline? Of course you do, everyone does, that is why it has become general practise to have a business cellphone, which I can't use!
When I google MTN complaints, I get endless rants similar to this one, and the common line through most of them seems to be that no-one gets back to you (and being an MTN prepaid customer is pretty crappy).
Why is this company allowed to terrorise it's customers in this way, and why, after all these years, are we still putting up with it? And what can I do????
