MTN IVR not reporting data bundle.

[Sselmrah]

I've noticed something weird. When I do *141# on my device it reports my balance and data bundle remaining (over 400mb), but when I dial 555 to find out the expiration date, the IVR voice reports that I have no data bundle!? MTN, what gives?

 

[Tweak]

MTN, what gives?

Maybe this could answer your question:

http://mybroadband.co.za/vb/showthread.php?t=164210

Morning all

Ok the rollover took effect as from the 25th. What this means is that bundles loaded or provisioned as from the 25th going forward will be able to rollover. If your bundle for last month expires during this month it will not rollover. Only bundles provisioned as from the 26th going forward.

Hope this clears the confusion.

1GB - 500MB (1 April till 30 April)

If you don't use the 500MB bundle (1 May till 31 May it will fall away)

Thus you will only have 100MB as from 1 June.

The carry over is only for one month, meaning from April - May or May - June
and so forth. 30 day carry over (Above the normal 30 day allocation) = 60 Days

In the above example you used 60 days + 30 days = 90 days.

Hope it makes sense what I tried to explain. One bundle will last a maximum of 60 days total then expire.

if not.. Good Luck

 

[Dr_Data]

Hi
Can you PM me the number and I will investigate.
Thanks

 

[Sselmrah]

Hi
Can you PM me the number and I will investigate.
Thanks

I sent the problem to the MTN data helpdesk and (surprisingly) got a reply that they are working on the problem. Could it be that they're still updating the IVR after announcing the rollover?

 

[Dr_Data]

I sent the problem to the MTN data helpdesk and (surprisingly) got a reply that they are working on the problem. Could it be that they're still updating the IVR after announcing the rollover?

Hi
If you send me the number, I will try and investigate as we need an example to trace with and try to replicate.
Regards
DD

 

[Sselmrah]

Hi
If you send me the number, I will try and investigate as we need an example to trace with and try to replicate.
Regards
DD

Done!

 

[Dr_Data]

Hi
Will let you know what we find.
Regards
DD