MTN Loaded

M

mancombseepgood

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MTN Loaded is sOOOO buggy. I tried downloading tripeaks solitaire and constantly get a message saying the link is bad. MTN helpdesk have tried everything from "Try later as our servers are busy" to "you need to have the WAP settings sent to your phone"... duh... how did I get to browse MTNLoaded and select the thing if my WAP settings dont work? Well, they kept at it like a dog with a bone after that comment too, so I just left it... incredible.
 
I got this on my PM

Originally Posted by MTNer
Hello Ed
Please reply here with your MSISDN # so that i can arrange for your account to be credited with the value of the game.
Some content on Loaded is somewhat problematic but i will have this sorted out for you.
Thanks
Click to expand...

I appreciate the thought. Unfortunately, that's all I've got out of it is a thought. I replied to this PM and got nothing. EVERY time I phone MTN to confirm wether I have been charged or not and what to do about it, I get conflicting stories. I was told by MTNer that I have been billed R100 (which seems consistent with 4 failed downloads at R20 each). Every time I phone MTN 16202 or MTNsp (808) I get a diffferent story. This morning I was told that I have been billed R35 or so. HUH? I can't seem to make R35 and a few cents from a R20 download no matter how hard I tried - despite only having standard grade maths, I believe this is wrong. I have been told R17 something before as well. In the most recent conversation I had, I was asked to dial 1555 as the data guys can sort this out. COMEON MTN - stop passing the buck and take a bit of help offered from a loyal paying customer. When I tell you that something doesn't work, FIX IT! DONT WASTE MY TIME AS WELL AS MY MONEY!!!!!
 
R20 - vat = R17.54
and R17.54 * 2 = R35.08
I'm happy with MTN as long as I don't have to call 808!
 
Wow - do you work for MTN MTNUSER? Well... I guess you explained it better than I could hope for them to... thanks... Now if they could only tell me why 2x charges when I attempted to download 4 times unsuccessfully.... also, when will they take a hint and fix the bad link (probably a bad .jad file). IRRITATING!
 
EdRobinson said:
Wow - do you work for MTN MTNUSER? Well... I guess you explained it better than I could hope for them to... thanks... Now if they could only tell me why 2x charges when I attempted to download 4 times unsuccessfully.... also, when will they take a hint and fix the bad link (probably a bad .jad file). IRRITATING!
Click to expand...

Ed,
Sorry for not replying your PM sooner, was not at work to check on this.
Credit note has been made on your MSISDN account.
You will not be billed for the failed content downloads.
PS i have responded to your PM today.
Thanks
 
Thanks - I actually wanted that download, but I'll find it on exactmobile I guess. Pity they cant just fix the problem.
 
EdRobinson said:
Now if they could only tell me why 2x charges when I attempted to download 4 times unsuccessfully
Click to expand...
2x Request successfull, download not
2x Request not successful
 
Last edited:
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