Hi Guys,
After much hassle, I signed up for the contract and now I'm screwed:
I wrote to Victoria (title - Analyst: Saves and Complaints) on 14 Jan 2020:
I would just like to confirm as per the terms and conditions found here:
https://www.mtnbusiness.co.za/Terms and Conditions/MTN-Made-For-Business-Data-and-Data-Pro.pdf
1) That the Out of bundle rates are correct as per that document (point 5.2)
2) That I can sign up month to month as per 6.1.1
Victoria replied:
Good morning,
I have received confirmation about the terms and conditions. So it is correct, as noted on the website.
So once you are ready, then you can forward me the paperwork and can continue to log the request for you.
I then signed up.
Since signing up, I noticed the following:
1) Out of bundle call rates are actually around
R2.50 per minute, not 69c as per the T&Cs
2) Contract got activated as
Package: 24Mth Made for Bus Data M - not month to month
3) No VOLTE or VOWIFI calling working (thought it was my software, so reloaded my phone with XFA firmware, and still no VOLTE. Tested my sim in another phone just to triple check, no VOLTE!)
4) Can not send SMSs - they fail immediately (I checked all the sms message centre numbers, neither work) - I need this to re-activate my banking app
Spent 30 minutes on the phone with MTN today until they put me in verbal communication with Victoria - she claimed there is nothing she can do, they have to wait for a specialist, but assured me she would update me via email today - no reply.
So I have a phone that costs me dearly to call, stuck in a contract that is at rates NOT as per my sign up agreement, can't get VOLTE and can't even get my banking app to work.
Where do I go from here? I'm on one of the "big 2" network - where is the service? how is this ok?
PS: The actual data - I am really happy with the data speeds - I constantly get a 4G+ signal (would rarely get 4G+ on Vodacom, only 4G), and very good internet speeds at home & work - 60mbps+
