MTN misled subscribers over expiring data: ASA

[Jan]

MTN in hot water over expiring data

The ASA has ruled that MTN has misled consumers by not clearly stating that its data expires in 30 days.

 

[Hemi300c]

Great I am g@tvol of these companies making huge profits ad playing dirty games. Telkom do exactly the same as do most other companies in their various trades.
The worst is when you try go into the web site and it is either down, slow or just totally cr@ppy that you just want to get out of there asap.
Time to clamp down on them and actually make them pay up, get huge fines, reimburse or rectify properly.

 

[Sl8er]

The ASA ruled that the MTN advertisement is likely to mislead consumers, and should be withdrawn with immediately effect.

This is what I have a problem with. So now, they've already roped in 5,000 people (thumbsuck) who would not have gone onto this contract if they knew the data expired after a month. (Maybe the data part just made the deal so much sweeter. "I get 30GB of data, which is awesome, because I don't use much and now I don't have to spend more money on extra data.")
There's no way for them to get out of it now (without paying an arm and a leg) and so they have to keep paying.

What happens to mtn?
"Remove your ad"...that's it.

 

[Willie Trombone]

And they're in hot water in Nigeria again...
https://www.enca.com/money/nigerian-lawmakers-to-probe-alleged-mtn-transfer

 

[Hemi300c]

Just 1 minute ago received this SMS :-
FREE 50GB plus 10 000 MTN-MTN Minutes FREE every month for 24 months! Upgrade your phone for 24 months
with minimum R649 subscription p/m to qualify.TsCs

 

[Hemi300c]

Just 1 minute ago received this SMS :-
FREE 50GB plus 10 000 MTN-MTN Minutes FREE every month for 24 months! Upgrade your phone for 24 months
with minimum R649 subscription p/m to qualify.TsCs

Now you click on the T&C link and it doesn't work.
TIA and the law do not work.

 

[xrapidx]

I don't actually get the point of ASA - all they do is tell the offender to remove the advert, and all the offender does is reword it slightly different and out it goes again.

Had a complaint about a cellular advert a year or two back - advertiser had to remove it... then saw the same misleading information on another device, raised it with ASA, they responded I had to log it for each device. :/

 

[Swa]

Misleading headline.

 

[RAY01]

Then they change their conditions of contract down the line like they did with mine and take away 300 accumulated minutes airtime. Their answer you may only accumulate for 50 days as of last month.

 

[Sl8er]

Then they change their conditions of contract down the line like they did with mine and take away 300 accumulated minutes airtime. Their answer you may only accumulate for 50 days as of last month.

Moral of the story: Don't do contracts -especially not mtn.

 

[system32]

Just 1 minute ago received this SMS :-
FREE 50GB plus 10 000 MTN-MTN Minutes FREE every month for 24 months! Upgrade your phone for 24 months
with minimum R649 subscription p/m to qualify.TsCs

Now you click on the T&C link and it doesn't work.
TIA and the law do not work.

MTN make it hard to find the T&C
I had a quick look on www.mtn.co.za and could not easily find the T&Cs.
I challenge anyone to find the relevant T&C.

 

[TPM]

FINE THESE CSP's HEAVILY...and uplift the community