I have had the most pathetic experience at a mtn store
firstly i have 4 contracts with mtn so i consider myself a loyal customer spending at least R1500 a month on mtn bills
my most recent contract blackberry 8520 taking out 2 weeks ago.
1stly sim card was not working, called the store they sorted it out with a new number a week later.
2 days later the blackberry decides to stop working,
after 3 days of constant phone calls to the 808 and 1555 call centre the tech says the blackberry cannot receive service books thus making the phone faulty and i should take it back to the store.
everytime i call the store they say they will phone me back but obviously no phone call.
my wife takes it in today they say they have to send it for repair which will take 3 weeks.
what i do not understand is you get a 7 day guarantee in my case you do not count the 1st 7 days as the sim card was not working so obviously there was no chance to test the phone.
after 2 days it does not work so it is within 7 days of using the phone.
now that is obviously an out of box failure, but they refuse to swap out the phone.
so now i have to pay my 1st month bill for a phone i will not use..
that is pathetic ethics in any business
the sales lady was very rude to my wife and adamant not to help..
i did not make or send not 1 phone call or sms from that phone.
call centre says there is nothing they can do...
who do you talk to who is willing to listen????
i will probably be cancelling all my contracts and moving over to another service provider, not like they will care but how can i pay for a service that i do not receive..
if anyone here knows any department or someone i can talk to that listens i would really appreciate it
firstly i have 4 contracts with mtn so i consider myself a loyal customer spending at least R1500 a month on mtn bills
my most recent contract blackberry 8520 taking out 2 weeks ago.
1stly sim card was not working, called the store they sorted it out with a new number a week later.
2 days later the blackberry decides to stop working,
after 3 days of constant phone calls to the 808 and 1555 call centre the tech says the blackberry cannot receive service books thus making the phone faulty and i should take it back to the store.
everytime i call the store they say they will phone me back but obviously no phone call.
my wife takes it in today they say they have to send it for repair which will take 3 weeks.
what i do not understand is you get a 7 day guarantee in my case you do not count the 1st 7 days as the sim card was not working so obviously there was no chance to test the phone.
after 2 days it does not work so it is within 7 days of using the phone.
now that is obviously an out of box failure, but they refuse to swap out the phone.
so now i have to pay my 1st month bill for a phone i will not use..
that is pathetic ethics in any business
the sales lady was very rude to my wife and adamant not to help..
i did not make or send not 1 phone call or sms from that phone.
call centre says there is nothing they can do...
who do you talk to who is willing to listen????
i will probably be cancelling all my contracts and moving over to another service provider, not like they will care but how can i pay for a service that i do not receive..
if anyone here knows any department or someone i can talk to that listens i would really appreciate it
