MTN. PLEASE FIX MY DATA COUNTER.

marco

marco

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I don't know where to turn to. MTN does not respond. ICASA does not respond.
All I want is my *162*pin# to work properly. It only updates once a week and incorrectly.
I have used up about 180MB of my 350 but MTN shows I have only used 20MB's.
The other 160MB's will be charged OOB again.

Is there nowhere to complain to? I have now tried the Consumer Council. Perhaps they can help. Good grief, looked at HelloPeter again. MTN takes the prize for the most complaints about billing. Have the bosses fled the country?
 
on Prepaid I use *141# to get data remaining report without needing pin number what's
that *162*pin# do?
 
marco said:
It only updates once a week and incorrectly.
Click to expand...
And 162 strikes again. A year or so ago, my account only updated a month later when I did a balance enquiry. Luckily that was a once-off occurrence.

Drake2007 said:
on Prepaid I use *141# to get data remaining report without needing pin number what's
that *162*pin# do?
Click to expand...
Balance enquiry for contract customers.
 
You are not alone. I used a gig of my 1.2 and three days later it's still telling me I have 1.2 available.

MTN are tricksy little hobbitses.
 
I have used about 320 of my 350MB bundle and MTN says I have 332MB's left!!!
Can I legally use this?
 
Legally, yes... but you'll get charged for it anyways :p

Like I was. Try going from a normal R1k p/m bill to R2.8k - reminds me, I need to go reverse the debit order tomorrow.
 
Yes that's pretty much the gist of all the dissatisfaction discussions on this forum recently about MTN. Many of us are in exactly this situation: the online data counter says you have plenty of data left, you use it, and then get hit with a surprise bill for excess data. I'm currently fighting two such overcharging instances, and like several others in the end I may have to resort to emergency measures like simply cancelling my contract unilaterally. Polite, and then insistent, e-mails to the service provider go unanswered -- after too many unkept promises, I refuse to accept telephoned promises and want it now in writing. Which they refuse to do.
 
I have another problem. Even though I had 200mb data rollover they have billed me an extra R400 for data overrun.
 
DAMN! Im so glad im not alone on this! I am absolutely bloody FURIOUS with this BULLS$%T coming from MTN! I got nailed last month because MTN supplied me with incorrect info about my data balance. When I complained to them, they simply said it was network delays and there was nothing they could do about it besides keep tabs on my phones built in data counter. That would be fine if I knew how much I have left right now, but I dont!! Im actually scared to use my internet in case I end up with another monster bill! I dont for one second buy into this "Network Delays" rubbish, if pay as you go can keep u updated, then contract will be no different. This is blatantly unscrupulous business practise from MTN and I am seriously considering switching to another provider!!
 
marco said:
I don't know where to turn to. MTN does not respond. ICASA does not respond.
All I want is my *162*pin# to work properly. It only updates once a week and incorrectly.
I have used up about 180MB of my 350 but MTN shows I have only used 20MB's.
The other 160MB's will be charged OOB again.

Is there nowhere to complain to? I have now tried the Consumer Council. Perhaps they can help. Good grief, looked at HelloPeter again. MTN takes the prize for the most complaints about billing. Have the bosses fled the country?
Click to expand...


Same here dude! I have a soft lock limited of R300 but cause MTN failed to update the softlock never kicked in and I ended up paying R968.21 for data usage! Welcome to MTN. I got carried away with the speeds and didn't notice that I'm actually paying a fortune for that speeds! :mad:
 
Yippee. MTN updated today by 10MB. But I have used about 300MB's.
I will use what they say I have left. And will not accept overbilling.
 
OK, was about to make another post on this, but it seems I'm not alone in being absolutely furious!!!! Damn *bleep* *bleep* *bleep*!! :mad::mad::mad::mad::mad:

I really wish I didn't do my upgrade this week.
 
MTN has now suspended my SIM contract because I reversed my excessive payment and I paid in my average in cash.

This is even though their big boss has finally admitted that they have a billing problem. If he said this, then why suspend me? Plus many others???

Why can't the do what Telkom did when they stuffed up and reversed the overbilling to all.
 
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