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Mtn Porting Nightmare < Most Useless Service
- Thread starter fismail
- Start date
thanx m8
Pitbull
Verboten
Thanx for your imput...
Pls confirm that I'm correct that it can only be refused if the Client is due for suspension or has been suspended already. Other than that there is no refusing the port.
I agree that the Donor network should give confirmation but this is only due to the above, correct ?
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lilDeath
Executive Member
Ok, me again, just from what I remember reading in the brochure, there are definitely more than the 2 reasons (as mentioned above) as to why a port can be refused.
Must def get that brochure
Pitbull
Verboten
You are correct.
But the other reasons are maily network related.... Things like "Boxed" numbers etc. I was mearly refering to the client side.... But yes you are correct... all the reasons are listed in the Gazette.
But the other reasons are maily network related.... Things like "Boxed" numbers etc. I was mearly refering to the client side.... But yes you are correct... all the reasons are listed in the Gazette.
From the MTNSP brochure I received and the Vodacom website the network ported from must OK the request but can only refuse based on the following reasons:
1) Ported already within 2 months or another port request already pending
2) Account suspended due to non payment
3) Person requesting not the account holder of the MSISDN
1) Ported already within 2 months or another port request already pending
2) Account suspended due to non payment
3) Person requesting not the account holder of the MSISDN
Pitbull
Verboten
Perfect.
Now the point is that none of the above was the case in the Porting for Fismail. So based on this There was no grounds for a rejection. That is the point I'm trying to make.
Ty so much Edinetz
I see it has been answered.
Pitbull
Verboten
AirWolf
Honorary Master
How long should a porting request take from the time you complete the paperwork to the time you receive your new sim card? 
Pitbull
Verboten
How long should a porting request take from the time you complete the paperwork to the time you receive your new sim card?
Suppose to be 24 hours. with Max down time of 4 hours I think.
I know for a fact there is a problem on ourside as per a previous post. This should be sorted by tomorrow evening.
fismail
Expert Member
Pitbull you have a PM , please respond asap.
Pitbull
Verboten
Done. Glad there is something that could have been done. How this was done I don't know and I'm not asking any questions. Just glad as I looks like it's sorted now.
fismail
Expert Member
i'd like to know who put the request through ... and on what grounds ...
Pitbull
Verboten
I don't have any idea. You'll need to check with the MNP support team.
fismail
Expert Member
*update*
finally discovered that the reverse port request came from myself , this was lodged on 15/12/2006 and MTN due to technical nightmarish problems only scheduled it for 04/01/2007.
incidentally the port still has'nt gone through , numerous attempts by myself to find out why has not been fruitful , no-one at MTN wants to admit any "fault" or technical problem.
i've spoken at length to Nadeem ( branch manager ) at MTN Century City walk-in centre and he is committed to giving me some answers , the fact that no-one on the MNP support team wants to tell me what is going on is astounding to him to say the least.
I've just come from a 3 hour wait at that service centre for him and he will have more feedback for me tomorrow after 9am
Then the dealer who put through the MNP request for me wants to cancel my reverse port because I refuse to return the handset I took from him and he sent me an sms stating this , going to return it to MTN themselves as agreed upon.
Why is it only when the dealers are losing money that they are prepared to do something to lessen their financial loss , when I asked the man for assistance , I was told what numbers to call myself , but at no stage did the dealer want to assist me fully.
I am going to name and shame this dealer once my problem is resolved , why does this whole thing have to be such a big hassle.
The icing on the cake is that an MTN employee who I spoke to tells me I must goto www.hellopeter.com and type up my experience on there , my argument is why must I goto an external party to make a problem known and then that external party has links to the powers that be to come up with a solution , what then is customer care and retentions and the managers there for.
Is my problem not serious enough that I must complain on websites about services rendered ?
MTN and all you high tech SP's , get your act together or rather stay out of business , why be dishonest and pass the buck , you end up with negative publicity and no business.
*the best part is that from MTN prepaid and contract numbers , there is a discrepancy on whether on not calls to 0831237667 are chargeable for the subscribers / prepaid users account or not*
All the technology but no understanding of how it all works and you get unmitigated and unprecedented disasters.
finally discovered that the reverse port request came from myself , this was lodged on 15/12/2006 and MTN due to technical nightmarish problems only scheduled it for 04/01/2007.
incidentally the port still has'nt gone through , numerous attempts by myself to find out why has not been fruitful , no-one at MTN wants to admit any "fault" or technical problem.
i've spoken at length to Nadeem ( branch manager ) at MTN Century City walk-in centre and he is committed to giving me some answers , the fact that no-one on the MNP support team wants to tell me what is going on is astounding to him to say the least.
I've just come from a 3 hour wait at that service centre for him and he will have more feedback for me tomorrow after 9am
Then the dealer who put through the MNP request for me wants to cancel my reverse port because I refuse to return the handset I took from him and he sent me an sms stating this , going to return it to MTN themselves as agreed upon.
Why is it only when the dealers are losing money that they are prepared to do something to lessen their financial loss , when I asked the man for assistance , I was told what numbers to call myself , but at no stage did the dealer want to assist me fully.
I am going to name and shame this dealer once my problem is resolved , why does this whole thing have to be such a big hassle.
The icing on the cake is that an MTN employee who I spoke to tells me I must goto www.hellopeter.com and type up my experience on there , my argument is why must I goto an external party to make a problem known and then that external party has links to the powers that be to come up with a solution , what then is customer care and retentions and the managers there for.
Is my problem not serious enough that I must complain on websites about services rendered ?
MTN and all you high tech SP's , get your act together or rather stay out of business , why be dishonest and pass the buck , you end up with negative publicity and no business.
*the best part is that from MTN prepaid and contract numbers , there is a discrepancy on whether on not calls to 0831237667 are chargeable for the subscribers / prepaid users account or not*
All the technology but no understanding of how it all works and you get unmitigated and unprecedented disasters.
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Tahir Ally
Senior Member
MTN is the WORST company to port away from.If you dont get answer within 1hr it can take days and and even a month.The fastest company to port away from is Cell C.I port an average of 5 MTN a day and 2 Cell C a day.MNP can be a waste of time sometimes But i hope things get better.
fismail
Expert Member
What really irks me is that one has to goto external sites will no affiliation to MTN to get info on whats broken on the network , why is this always the case.
If the company can rather monitor its faults better and have a better reaction time , then we don't have need to complain on hellopeter.com and this very forum.
If they can monitor the actual complaints and those magic recordings that they say they have when you call in and simply work on those problems when they get messages left for them on the facilities that they give you and not pass the buck from one employee to the other , then maybe they'll be more prosperous and have a better and more satisfied clientelle.
If the company can rather monitor its faults better and have a better reaction time , then we don't have need to complain on hellopeter.com and this very forum.
If they can monitor the actual complaints and those magic recordings that they say they have when you call in and simply work on those problems when they get messages left for them on the facilities that they give you and not pass the buck from one employee to the other , then maybe they'll be more prosperous and have a better and more satisfied clientelle.
Pitbull
Verboten
I would love to know who refered you to Hellopeter.
Pls PM me the details.
Pls PM me the details.
Port from VC to MTN - hasslefree
Would like to share my experience. Ported on the 28th of Dec. '06, got my SMS from VC that porting has been approved on the 29th, plus a call from VC to try and keep me as a customer. They couldnt match MTN offer - KJAM free on Procall 120, so they wished me good luck and we parted friends. Got my Kjam the next week Friday. Spoke to Jayson from MTN Mobile Solutions - Silver Oaks (Pta East) - fast, friendly efficient.
Would like to share my experience. Ported on the 28th of Dec. '06, got my SMS from VC that porting has been approved on the 29th, plus a call from VC to try and keep me as a customer. They couldnt match MTN offer - KJAM free on Procall 120, so they wished me good luck and we parted friends. Got my Kjam the next week Friday. Spoke to Jayson from MTN Mobile Solutions - Silver Oaks (Pta East) - fast, friendly efficient.