MTN prepaid - unable to purchase data

Frans75

New Member
Joined
Mar 9, 2024
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Hi Guys.

Im on MTN Prepaid but I cant purchase or use data. Calls and sms are fine.

Tested the sim card in multiple phones and the same thing happens.

Also tried getting a new sim card (sim swap). Problem still persists.

When i try to purchase a bunde it give one of 2 errors, either a technical error occurred, or it states that i already have this bundle type active.

APN settings are fine, it looks like there is a block on my number itself.

Strangest thing is, when I got the new sim card, i used it for half a day without aby issues (before the sim swao went through). As soon as the sim swap was done and my old number was active on the new sim, i lost data connection and was unable to purchase data.
 
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