Mtn refusing to actually help me. Any suggestions?

[evolucian]

I really need some help regarding mtn. I received an incorrect bill from mtn and they cpnstantly try to stoporder that amount though i only left the amount i should be paying. Lemme explain a bit.

I took a month to month home starter internet thingymajiggy through their website. I placed my order on the 28th of aug and it stated on the order im paying 1 month in advance, free router and then pro rata from28th to 1st. Simple right? I thought so.

I receive a bill, only after i see them trying to withdraw a huge amount. The customer care guy only sends me that bill while im on the line with him. This bill magically states upfront for sept plus pro rata for sept and then some charge for november. We are in october and theres no fee for october. Hmmmm. Ive already paid sept. I even took a screenshot of my order payment on their web portal. All that is due is octobers fee of 269.

Many phone calls to them... they all make out im dumb and can't read. They all quote the digits but dont click when i ask them to look at the words associated with those digits... not listening to the prior ten minutes of me saying sept has been paid for. I got called dumb. That was fun.

So anybody know how i can fix this? Is it gonna go to court if i dont pay it? I told them repeatedly their 269 is in there, nothing else... but thats not good enough for them. I suspect itll eventually go to a collection agency after a while. This is such a nice one month experience of their hell. They also never reply to emails.

Any and all advice would be appreciated

 

[SauRoNZA]

This doesn’t make sense.

Nobody is going to give you a free router with a one month deal and then pro rata after that.

Are you sure it’s not the router cost you are fronting?

Where’s the screenshot you speak of? Also it sounds fishy already taking a screenshot up front when placing an order as if you expected something to go wrong here.

 

[evolucian]

Router is free to use. I suspect like openserv and other companies do. I didnt crop it so just enlarge. And i took a screenshot cos its something i do when purchasing online. Funny enough, the first dude i spoke to at mtn kinda ridiculed me for not having proof of my claim of paying for sept. I only remembered later in the day i did take a ss. The screen prior to this one did state paying for sept upfront plus pro rata for the 28 aug to 1 sept. I appreciated the simpleton order style. This simpleton didnt take the ss of that simpleton step.... ah well.

Its a sa company.... anything and everything can go wrong.... not will, just can

Also, it states my next bill will be R269. I may not be able to do calculus and stuff but im pretty sure R269 is not represented by R771. So any advice would be appreciated.

 

[PaulGherkin]

Router is free to use. I suspect like openserv and other companies do. I didnt crop it so just enlarge. And i took a screenshot cos its something i do when purchasing online. Funny enough, the first dude i spoke to at mtn kinda ridiculed me for not having proof of my claim of paying for sept. I only remembered later in the day i did take a ss. The screen prior to this one did state paying for sept upfront plus pro rata for the 28 aug to 1 sept. I appreciated the simpleton order style. This simpleton didnt take the ss of that simpleton step.... ah well.

Its a sa company.... anything and everything can go wrong.... not will, just can

Also, it states my next bill will be R269. I may not be able to do calculus and stuff but im pretty sure R269 is not represented by R771. So any advice would be appreciated.

Might wanna remove your phone number there....
Also, your screen resolution is low, try and set it to at least 1366x768. Man, I know what it's like having to work with a schitty computer 'cause life is tough

 

[evolucian]

Might wanna remove your phone number there....
Also, your screen resolution is low, try and set it to at least 1366x768. Man, I know what it's like having to work with a schitty computer 'cause life is tough

Lol, i'll alter it. Thanks... on the tablet atm

 

[akescpt]

this cant be true...MTN sent me an sms to declare its client service week...and they wanted to help me

 

[Mike Angelo]

I have'nt recieved an account from them for a few months now but their statement usually shows the total owing for the following month as well. ie. What is due now and at the end of next month so basically a total for 2 months. Their debit order only draws what is presently due not the total on the bill. Really ***** up statements.

 

[Ϲhristopher]

I have'nt recieved an account from them for a few months now

It's been almost a year since I cancelled all my MTN accounts, but at the start of every month I get an SMS notifying me that they've emailed my statement/invoice. I can't even access it because it goes to an address that was linked to the account years ago.