My wife and I both have iPhone 4's and recently our daughter got hold of them and dropped them. The result was that the screen on my wife's phone was broken - not cracked or shattered - simply not working anymore, and my power on/off and lock button stopped working.
Naturally we called our insurance and they said we should take the phones into MTN for a repair quote.
MTN came back with over R2500 to repair my wife's phone - they kept it for a week to get this quote to us. As a 2nd hand iPhone 4 is worse less than 3k our insurers said - no problem you are insured for 7k we'll pay you out - so far so good - except that MTN Repairs didn't bother mentioning on their quote that a repair would be uneconomical (and as we all know insurance companies are real sticklers for exact terminology). One of the MTN repair call centre chaps made a small faux pas and mentioned to my wife that it was uneconomical - but they soon back peddled and refused to send me a copy of the quote or a repair report / estimate - stating that because they had returned the phone to the store where we took it in the quotes were no longer valid.
If you want to see the quotes let me know and I can post them.
So we would have to take the phone back to the MTN store and have them send it back to MTN Repairs, the idea of wasting another week on this was beyond ridiculous.
So we took our phone to iFix - 1 hour and R750 later my wife's phone was fixed.
Here I am thinking - R750 and 1 hour vs 7 days and R2500 with MTN - needless to say my RIPOFF RADAR started blaring at full volume.
If you have an iPhone that needs repairing - DO NOT SEND IT TO YOUR NETWORK REPAIR CENTRE - just go straight to iFix.
Naturally we called our insurance and they said we should take the phones into MTN for a repair quote.
MTN came back with over R2500 to repair my wife's phone - they kept it for a week to get this quote to us. As a 2nd hand iPhone 4 is worse less than 3k our insurers said - no problem you are insured for 7k we'll pay you out - so far so good - except that MTN Repairs didn't bother mentioning on their quote that a repair would be uneconomical (and as we all know insurance companies are real sticklers for exact terminology). One of the MTN repair call centre chaps made a small faux pas and mentioned to my wife that it was uneconomical - but they soon back peddled and refused to send me a copy of the quote or a repair report / estimate - stating that because they had returned the phone to the store where we took it in the quotes were no longer valid.
If you want to see the quotes let me know and I can post them.
So we would have to take the phone back to the MTN store and have them send it back to MTN Repairs, the idea of wasting another week on this was beyond ridiculous.
So we took our phone to iFix - 1 hour and R750 later my wife's phone was fixed.
Here I am thinking - R750 and 1 hour vs 7 days and R2500 with MTN - needless to say my RIPOFF RADAR started blaring at full volume.
If you have an iPhone that needs repairing - DO NOT SEND IT TO YOUR NETWORK REPAIR CENTRE - just go straight to iFix.
