MTN Retention Center

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Mr Hankey

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I need a new handset, my Moto Z3 just couldnt take the 24 month contractual obligation period before my next upgrade. Seems the phones life ran out way before anticipated. I am not that hard on phones and it's pretty much buggered. I dont really want to spend the money on the repairs- I only have 2 months left on this contract then im entitled to an early upgrade.

So i stopped by the MTN store in the Pav on Saturday and asked a couple questions...
Bottom line is they cant help me and directed me to call 808 and ask for the 'Retention Centre', I just called this morning and explained my situation and got the same story about it being to early to upgrade, so no luck there either...(why i was told to call them i still dont know??)
So my delema is how the hell do I go about sorting out a new handset? Im looking to upgrade from a Mycall contract to the newer Anytime contract with a smart new HTC but alas Im doomed to endure another 2 months of a half functioning phone!- thats if it doesnt give out before.
Anyone have any advice on this? Is there any way to get some sort of help from MTN, i have been a loyal customer of thiers for nearly 10 years, if that counts for anything.
 
It's not all doom and gloom... no wait... it is

Funny you should post this now - I'm currently on hold for 808 to answer my call. So far, according to the OSD on my phone, I have been on hold for 54 minutes and 52 seconds.

All this to RENEW my contract. Something tells me I should move to Autopage?

Anyway...

I was in exactly the same situation as you.

Been an MTNSP client for 10 years (I know this because they phoned me last week to tell me that for this reason, they're randomly sending me a gift. A universal mobile phone charger. For the phone that I can't yet get because they haven't answered my call for now... 56 minutes and 5 seconds)

Anyway, back to my story - unfortunate accident with a pool and my phone and loads of booze on New Years Eve rendered my SE P990i useless, leaving me without a phone until my upgrade (March).

I phoned MTN to bring forward my upgrade, so that I wasn't stuck without a decent phone, but apparently the fact that I spend more than R1200 on average on my Procall 220 over my 10 year stint at MTNSP were not good enough reasons for them to bring my upgrade forward by 2 months.

So unfortunately, I really don't think you'll get very far, but good luck...

I have now been holding for exactly 1 hour.
 
Same boat. Imate K-jam fell out of my pocket while out on the bike. 2 months to go on my contract and MTN couldn't care less. It's your problem, not theirs
 
Give MTN the finger, terminate contract, and move over to Voda?

Voda will upgrade you to a new phone 2 months earlier if you're up to date with your payments.
 
You can beg and scream but they won't do an early upgrade unless you cancel your contract (and pay the nasty cancellation fees) and take out a new one. I assume you don't have a 24 month guarantee from MTN on your handset? Sorry, not a fun situation, I also learnt the hard way with Motorola, mine just started randomly dying on me after just 7 months for no reason anyone could explain to me.
 
oronte said:
MTN allow you to upgrade a full 4 months before the end of your contract. The poster is talking about an even earlier upgrade.
Click to expand...

"Allowing" you to upgrade your contract 4 months early is one thing.

However, I put down the phone after that >1hour wait. That was after a 10 minute wait on the previous call.

I then called back, to be asked 5 security questions. Once the guy put me through to retentions, the call dropped before it was answered.

I just called back. A lady answered at 808. She started asking all the questions again (one wonders why they ask these before transferring between departments?). My words to her "Please just transfer me. I have just gone through all these questions only for my call to be dropped again."

Her reply "Alright sure, please hold"

The call was just dropped before Retentions answered.

so ALLOWING us to upgrade 4 months early means nothing when they don't ENABLE us to actually do it!
 
Because as much of a nuisance and mission as it is to call 808, driving 15 minutes each way... waiting in a queue.... and then still being told that for special assistance and personalized deals (based on my avg monthly spend) I have to call the Retentions Department... is not such a great option
 
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