My contract has come to an end, and I'm looking what to do next.
My company has offered to pay for a portion of my contract (R500 limit), so if I take them up on it I have to stay with MTN or move to Vodacom as they pull the contract onto their accounts.
The package I'm looking at is the MTN Choice 200 (200mins, 100sms, 300MB data) with the Samsung Galaxy S5 (the phone I've decided on) at R609 p/m. I called retentions to see if they would offer me a better deal to stay with MTN instead of leaving. They offered to credit my account with 2 months worth of subscription fees (R1218 of value). Ordinarily, I'd say great and take the offer. But this doesn't really have a benefit to me as work is paying the majority of the subscription anyway. They also can't reduce my monthly subscription by R50 (which would effectively be the same value as what they are offering).
The fellow I spoke to at MTN Retentions said they can't modify offers, only offer credits. Has anyone else had success negotiation a price reduction instead? What did you say to do it?
Taking another possible solution, is it possible to take the credit from my phone SIM account and have it put instead into my data SIM account (which the company isn't paying for)?
My company has offered to pay for a portion of my contract (R500 limit), so if I take them up on it I have to stay with MTN or move to Vodacom as they pull the contract onto their accounts.
The package I'm looking at is the MTN Choice 200 (200mins, 100sms, 300MB data) with the Samsung Galaxy S5 (the phone I've decided on) at R609 p/m. I called retentions to see if they would offer me a better deal to stay with MTN instead of leaving. They offered to credit my account with 2 months worth of subscription fees (R1218 of value). Ordinarily, I'd say great and take the offer. But this doesn't really have a benefit to me as work is paying the majority of the subscription anyway. They also can't reduce my monthly subscription by R50 (which would effectively be the same value as what they are offering).
The fellow I spoke to at MTN Retentions said they can't modify offers, only offer credits. Has anyone else had success negotiation a price reduction instead? What did you say to do it?
Taking another possible solution, is it possible to take the credit from my phone SIM account and have it put instead into my data SIM account (which the company isn't paying for)?