Sign up with GoogleOk, firstly this is just a rant and I'm sure Cell C and Vodacom are just as bad but I just had to point this out.
I am emigrating (today) and so wanted to give my one month termination notice to MTN. I go in August to do so and they tell me to rather phone (808) on the 23rd of September and request my number to be changed to prepaid as then my contract will be cancelled and my number on prepaid within two hours. The consultant told me that this is better as she has seen cases where clients still get billed even though contracts are cancelled and this will avoid that.
Well come 23/09, I noticed my airtime, data etc was loaded and so I went to MTN and asked if they could please reverse it since I was following their advice to avoid being billed. Their response 'you will be billed in full for October and lose all your airtime, data Eric when converting to prepaid'. So in other words, I'm going to be charged for October but not receive the service and goods I paid for since when I cancel, I have to do so on the 28th of September, before I leave the country.
Isn't that theft? They are enriching themselves by taking from others with nothing in return. If someone could provide advice regarding this, I would appreciate it.
Secondly, they told me to call today in the morning. I told them I was leaving Cape Town Saturday morning and they told me to call 808 at 8 am. I call this morning only to be told cancellations only opens at 9. I mean seriously???? They dot even know their own operating hours????
EDIT:
Cancelled it now and AFTER cancelling it, they tell me my last debit order will be end of October. So now I am being billed TWICE but not receiving any service. WOW!
I have told my private banker to close my account anyway so MTN will not be getting any money from me, and if they do, I suppose he can get my money back for me. I have learnt my lesson and will never trust companies in SA again (if I ever come back).
I am emigrating (today) and so wanted to give my one month termination notice to MTN. I go in August to do so and they tell me to rather phone (808) on the 23rd of September and request my number to be changed to prepaid as then my contract will be cancelled and my number on prepaid within two hours. The consultant told me that this is better as she has seen cases where clients still get billed even though contracts are cancelled and this will avoid that.
Well come 23/09, I noticed my airtime, data etc was loaded and so I went to MTN and asked if they could please reverse it since I was following their advice to avoid being billed. Their response 'you will be billed in full for October and lose all your airtime, data Eric when converting to prepaid'. So in other words, I'm going to be charged for October but not receive the service and goods I paid for since when I cancel, I have to do so on the 28th of September, before I leave the country.
Isn't that theft? They are enriching themselves by taking from others with nothing in return. If someone could provide advice regarding this, I would appreciate it.
Secondly, they told me to call today in the morning. I told them I was leaving Cape Town Saturday morning and they told me to call 808 at 8 am. I call this morning only to be told cancellations only opens at 9. I mean seriously???? They dot even know their own operating hours????
EDIT:
Cancelled it now and AFTER cancelling it, they tell me my last debit order will be end of October. So now I am being billed TWICE but not receiving any service. WOW!
I have told my private banker to close my account anyway so MTN will not be getting any money from me, and if they do, I suppose he can get my money back for me. I have learnt my lesson and will never trust companies in SA again (if I ever come back).
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