MTN Technical glitch Increases Data usage

nestingBird

Member
Joined
Oct 25, 2011
Messages
11
Hi. Please assist. I'm on Contract with MTN in the month of October 2018 MTN had technical glitch which they claim automatically increased peoples data usage without their knowledge. Only The next day I received a SMS stating my data usage was increase from R0. to R250. I enquired and they resolved the issue and said they will not charge me. Now in October I see my debit order increased. I called they say my previous query was activated by error and added to my bill. I feel like I'm being taken for a ride here, where do I complain to hold MTn accountable
 

Venomous

Honorary Master
Joined
Oct 6, 2010
Messages
53,712
Not sure which area you're in. Their HQ is in 14th avenue, Roodepoort....
 

nestingBird

Member
Joined
Oct 25, 2011
Messages
11
Thank you. I'm in KZN. Long story they didn't return my money back on the same month. However they deducted R27 The following month
 
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