MTN 'trade in' - Device gone missing / no deduction

[CRheeder]

Any update on this before I make the monumental mistake of signing an MTN contract?

By the looks of it the new contracts seem to be fine from the start of may onwards. I however have still not been credited

 

[Brawler]

Well well well... what a surprise:


Seems like it may be solved. I'll keep an eye on it but it sounds about right.

Four months to solve since I took the contract. Two months since I reported it.

cc @CRheeder

 

[CRheeder]

Well well well... what a surprise:
View attachment 1728215

Seems like it may be solved. I'll keep an eye on it but it sounds about right.

Four months to solve since I took the contract. Two months since I reported it.

cc @CRheeder

Awsome news. Hopefully mine will follow. Will try follow up again with the branch

 

[Brawler]

Awsome news. Hopefully mine will follow. Will try follow up again with the branch

Besides some forwarding of emails the branch couldn't do much.

Check your next statement.

 

[Brawler]

Seems to be permanently fixed:

 

[paultex04]

A year ago I swore I would never get a cell phone contract again to deal with these sketchy companies. They are all the same. Yet here I am. Someone shoot me.

I took a chance and took the s24 trade in as it was a great deal. I would hand in my old device and get R400 off every month x36 (R14400 total) on a S24u.

I did the paperwork, they checked and accepted the phone and went on my way. Two months later I am being billed for the full amount and there is no trace of the old device or discount. I phoned 135 and they say they can't see anything regarding the trade and they told me to go back to the store.

I do have a trade in document signed by MTN store and myself as evidence.

Lets see what happens.

If I may ask, what was your old device? And you got a S24 Ultra?

I'm due for an upgrade now and I want to do the same thing with my S21FE to get the S24 Ultra

 

[Leisure Larry]

If I may ask, what was your old device? And you got a S24 Ultra?

I'm due for an upgrade now and I want to do the same thing with my S21FE to get the S24 Ultra

Trade in offer for S24 range is long over.

 

[Brawler]

If I may ask, what was your old device? And you got a S24 Ultra?

I'm due for an upgrade now and I want to do the same thing with my S21FE to get the S24 Ultra

S10e.
R14400 discount for a 5 year old device was too good to pass.

 

[paultex04]

S10e.
R14400 discount for a 5 year old device was too good to pass.

Oh geez, that was a no brainer!

 

[marine1]

I wish I had recording of my call to "Vodacom's" cancellation dept two months ago (outsourced, not sure to whom).

The level of willful obfuscation and gas lighting employed by the agent was something that I've only heard about as used by companies in the USA. I had to state, no less than 10 times, that I wanted to CANCEL.

Had I not listened carefully near the end of the conversation I would have been downgraded to a R30 odd contract and still not had a cancelled contract.

Having the same bloody issue - pathetic

 

[now05ster]

Having the same bloody issue - pathetic

And it still continues seemingly. Zero repercussions.