MTN upgrade issue

[Hemi300c]

So I do an upgrade online on Friday morning.
I get the data, call and sms package early this morning and this evening the 20gig valid for 30 days.

I haven't heard a thing about the phone or the delivery thereof.

WTF

 

[SauRoNZA]

So I do an upgrade online on Friday morning.
I get the data, call and sms package early this morning and this evening the 20gig valid for 30 days.

I haven't heard a thing about the phone or the delivery thereof.

WTF

And this is why I stopped doing these things online and only do it face to face.

Then again I stopped doing it altogether and now pay cash for phones.

A few years ago I upgraded a phone with Vodacom and received the phone no problem. As I didn’t change the package it pretty much carried on as usual so had no concern about the invoices really.

Some six months later I get an SMS that my upgrade has been completed and I’ll be billed on the first of the following month.

Needless to say Vodacon could never produce the contract to prove their case but also never bothered to revert it and hence I’m no longer a customer as I gave up fighting because it’s pointless.

Finished the then much extended contract and never looked back.

 

[Wut]

I was due for an upgrade with MTN a month ago, but when I logged in to do the upgrade it said my SIM was permanently disabled and ineligible for an upgrade. That's after I have never missed a bill and I am still using the phone/number right now

So I'm just going to let the contract expires and go prepaid with them.

 

[wizardofid]

I was due for an upgrade with MTN a month ago, but when I logged in to do the upgrade it said my SIM was permanently disabled and ineligible for an upgrade. That's after I have never missed a bill and I am still using the phone/number right now

So I'm just going to let the contract expires and go prepaid with them.

Um they upgraded their systems, which means mtn online websites no longer works on the old account number you had. If you actually bothered to phone mtn you would have been able to reset your mtn online profile been made aware of your new account number as well.This happened back in April already.

How about finding out what is going on rather then assuming mtn closed the account.Sigh

 

[Hemi300c]

DSV and I have a appointment for 2moro seems sorted eventually

 

[Wut]

Um they upgraded their systems, which means mtn online websites no longer works on the old account number you had. If you actually bothered to phone mtn you would have been able to reset your mtn online profile been made aware of your new account number as well.This happened back in April already.

How about finding out what is going on rather then assuming mtn closed the account.Sigh

Assume much?! I logged a ticket with customer care on June 17th, got a response later that day that my request was directed to retentions and nothing since then. Still an epic fail on their part if their website doesn't work and they don't get back to requests.

 

[wizardofid]

Assume much?! I logged a ticket with customer care on June 17th, got a response later that day that my request was directed to retentions and nothing since then. Still an epic fail on their part if their website doesn't work and they don't get back to requests.

I assume a lot since, I have posted ALL over the MTN forum that they had a system update at beginning of the year.
You do know we are in the middle of some called covid and half their staff is working from home.

So the website don't work, you want to really , really, really tell me you weren't aware of the MTNmy app and recently the new MTN app ? 17th of june, you waited till then ? Dude since the system upgrade 6 months back you only now decide to take action, and now call MTN inept, but pretty much an inept consumer your self for waiting 6 months.

You may not have been aware but MTN closed the account at credit bureau as well, on the old account number to update with a new account number.Oh to rub even more salt in your wounds, MTN send out an sms that they are busy with a system upgrade on more then one occasion, so it isn't like you didn't know.

 

[Wut]

I assume a lot since, I have posted ALL over the MTN forum that they had a system update at beginning of the year.
You do know we are in the middle of some called covid and half their staff is working from home.

So the website don't work, you want to really , really, really tell me you weren't aware of the MTNmy app and recently the new MTN app ? 17th of june, you waited till then ? Dude since the system upgrade 6 months back you only now decide to take action, and now call MTN inept, but pretty much an inept consumer your self for waiting 6 months.

You may not have been aware but MTN closed the account at credit bureau as well, on the old account number to update with a new account number.Oh to rub even more salt in your wounds, MTN send out an sms that they are busy with a system upgrade on more then one occasion, so it isn't like you didn't know.

So a ticket not being responded to since June 17th is not inept? Great customer service all round then I suppose And no, it's not my responsibility to follow up with them, it's theirs and at no stage have I received an SMS saying that their online systems no longer work.

 

[RudderVator]

Um they upgraded their systems, which means mtn online websites no longer works on the old account number you had. If you actually bothered to phone mtn you would have been able to reset your mtn online profile been made aware of your new account number as well.This happened back in April already.

How about finding out what is going on rather then assuming mtn closed the account.Sigh

Why is it his problem anyways? Why should the customer do all that and waste his own time? i'm sure he pays good money why cant THEY phone/sms him and say your order/phone is on its way?

 

[RudderVator]

So a ticket not being responded to since June 17th is not inept? Great customer service all round then I suppose And no, it's not my responsibility to follow up with them, it's theirs and at no stage have I received an SMS saying that their online systems no longer work.

That's the bloody problem with South Africa in general you go to certain companies or stores and you are either treated rudely for asking simple questions or with general lack of knowledge or care or just flat out ignored. They are always somehow doing you a favour by being there.

 

[wizardofid]

Why is it his problem anyways? Why should the customer do all that and waste his own time? i'm sure he pays good money why cant THEY phone/sms him and say your order/phone is on its way?

WHY does your comprehension fail ?, considering the reply that you quoted was directed at norrad and has nothing to do with the OP ?

 

[RudderVator]

WHY does your comprehension fail ?, considering the reply that you quoted was directed at norrad and has nothing to do with the OP ?

Basis of the argument still stands. Why is it any of our problem what is going on with their system or website or account number?

 

[wizardofid]