Let me think...
Arrogance, ignorance, and incompetence.
That sums it up nicely.
Look, I don't know these people. I'm not a supplier or shareholder. I have no family or known relatives who work there. I'm nothing but a subscriber.
Who's arrogant? Their help desk people? I've always found them very helpful. What horrible experiences have you had? Arrogant management? How do you know? You a supplier?
Ignorant? Of what? They've always answered every question I've asked, and dealt politely and efficiently. I'd very much appreciate an explanation so I can know the facts and stop languishing in my own ignorance about them.
Incompetent? How did they let you down? What didn't they know or do that they should have? Again, I'd appreciate you sharing your real experience because I'm obviously unaware of these grave failings.
Sure they're not cheap. But that's not your complaint - you have much graver issues.
I'm fascinated by how different experiences and impressions can be. My wife tells me I have unreasonably high expectations for quality and politeness of service, so it's not that I'm too thick-skinned to notice.
Right now, my own sense is that MultiChoice is a great South African company, with exceptional customer service. Help me out and share the facts so I can be disabused of my ignorance.
